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Director of Catering

Riyadh, Saudi Arabia | Four Seasons Hotels & Resorts

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
  • Functions:
    General Management
  • Experience:
Job Description:
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A successful Director of Catering and Events is a career professional who possesses the desire to contribute to the cultivation, development and success of the Club’s catering and events operation. He/she will be prompt and proficient responding to client inquiries via phone or email throughout the event planning process. Must be well versed in professional communication with the aptitude to exercise discretion. Proficient organisational skills are a necessity; the Director must be conscientious of the quantity of bookings each month. He/she provides excellent customer service with the utmost professional integrity. Be courteous, show initiative and enthusiasm with members, guests and staff. Ensures all events are successful through positive experiences for Club members, guests and staff.

Essential Job Functions: *including but not limited to* 

Professional verbal and written communication skills

Must be organised and detail oriented

Requires the ability to be flexible and adapt to change

Coordinate with members/clients regarding inquires for hosting events

Gives tours of the facilities and discusses booking logistics, room options and menus with potential clients

Meets weekly with the Food and Beverage department to review upcoming events and parties, (BEO-Banquet Event orders) meeting; informs all necessary departments of any updates or changes

Cultivate strong client relationships/partnerships, ensuring client satisfaction

Coordinate with the Executive Chef for revisions and updates of the catering menu regularly, reflecting culinary trends and member/client needs

Create and review annual budget; communicates directly with the Club’s Controller on budget issues and/or inconsistencies

Collaborates with the Assistant General Manager in hiring, firing, directing, training and supervising all direct subordinates in the performance of their duties in accordance with Westwood Country Club’s performance standards

Works with the Assistant General Manager in the preparation of performance objectives and evaluation of the service staff

Knowledge, skills and abilities to perform proper table service, event set-up, table sizes and capacities, proper table settings for daytime and evening events; experience in fine dining etiquette

Facilitates the recruitment of the Catering and Events Apprenticeship program; Establishes the mentor/mentee relationship

Additional Responsibilities and Job Requirements: 

Ensure that all events/meetings are correctly set each day

Create floor plans for weekly events and prepare event/banquet staff accordingly

Contact clients, update and confirm details to finalize BEOs (Banquet Event Orders)

Collaborate with clients and the Banquet Captain upon client arrival regarding proper set-up, event execution, and resetting for day/evening

Attends weekly department head meetings; works with Assistant General Manager on morning staff meeting agenda; provides information for the House and Grounds Committee agenda and attends bi-monthly meetings

Create monthly security schedules for security and event staff

Collaborates with Accounts Payable to code department invoices

Basic knowledge of Point of Sale systems and online reservation systems

Other duties as assigned

Preferred Education and/or Experience: 

This position generally requires a two or four-year degree in Hotel and Restaurant Management, and/or equivalent experience in catering or banquet/event management, hospitality services, sales coordination and knowledge of fine foods and wine.

Previous knowledge, skills and abilities serving, supervising and training in a fine dining food service environment.

Language Skills: 

The ability to write and speak clearly and concisely is required to maintain proper, effective communication between staff and Club members; excellent verbal skills are essential to supervise and direct personnel effectively.

Reasoning Abilities: 

Be able to problem-solve, create and maintain schedules, and be both a prepared and flexible person. Establish and uphold positive and productive working relationships with clients and staff. Work efficiently, both independently and as a part of a team. Be organised, exercise sound judgement, perform detailed tasks; understand, follow, and give clear verbal and written direction.

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