Director of Events
Chengdu, China | Fairmont Hotels
Industry:Hospitality, Travel, & Leisure
Operations / Production
Job Description:125 people have viewed this job
Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
Scope of Position:
Oversees the day to day operation and strategic direction of the Catering Department to ensure the Hotel is exceeding the Catering revenue goals and contributing to overall hotel goals.
The Director of Events is required at all times to be in observance of Hotel and Company policies and procedures, and interdepartmental cooperation.
Observance of Hotel and Company policies and procedures are to include the promotion and participation in the Colleague Engagement Survey (CES), Health and Safety and JD Power initiatives.
Approves all contracts of the Catering Team considering the number of people, average banquet cheque and total revenue objectives of the hotel.
Completes the monthly forecast of banquet revenues to submit to the Director of Food & Beverage.
Oversees any VIP groups and functions to ensure we are exceeding the client’s expectations.
Implements policies and procedures to ensure a successful transition of a group’s requirements through the team’s administration of group resumes and BEO’s, as well as pre-con meetings and internal operational meetings.
Conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and exceed their expectations during their program.
Participates in the DART Referral Program with goal for referring business to sister hotels/brands.
Maintains positive relationships with all guests and vendors.
Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards.
Ensures delivery of expected guest service through follow up and coordination with other hotel departments.
Prepares weekly, monthly, quarterly, and annual reports as required.
Assists in compilation of market intelligence.
Assists in setting and administering the Catering Incentive Plan.
Provides ongoing sales direction to direct reports by reviewing all contracts and coaching them on how to conduct prospecting, sales calls, and site inspections.
Oversees administrative colleague’s workload.
Actively participates in prescribed sales training.
Assists with development and/implementation of annual budget and marketing plan.
Attendance at rate strategy meetings and regularly scheduled Conference Services Departmental meetings and group business meetings.
Reviews sales shop calls with individual managers
Develops, energizes and leads a motivated, competent and cohesive team through the implementation of the approved incentive program and LEAD performance management programs.
Keeps a constant focus on identification of hi-potential colleagues and succession planning opportunities and needs.
Actively participates in prescribed training.
Other duties, as assigned.
Knowledge of Opera Sales & Catering, Opera PM, Outlook; Word;Excel; Power Point
Minimum 18 months as an Assistant Director of Catering or a Director’s position within the hotel industry.
Career and results oriented with the ability to be flexible with hours, days off, assignment and additional duties.
Must be able to work well under pressure in a fast paced and constantly changing environment.
Excellent written and verbal communication skills.
High guest service skills.
English as a second language.
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