Director of Events
Hangzhou, China | Hilton Worldwide
Industry:Hospitality, Travel, & Leisure
Operations / Production
Job Description:60 people have viewed this job
Handles site inspections (within and for outside catering) with potential clients when required.
Represents the hotel during meetings, cocktails and dinner parties with potential clients and sells the best possible service and the highest revenue in the interest of the hotels as well as the client.
Ensure a sales attitude prevails at all times within the team supervise and organize training of the team on how to maximize revenue.
Ensure the weekly Function sheet and group information sheet is completed by the team.
Determine need periods and pass on to the DOS.
Responsible for producing conversion statistics on a monthly basis and reports these to the DOS.
Prepares and runs the morning briefing and debriefing with the team, ensures all team members are prepared for the weekly provisional meeting and monthly regular meeting.
Attend the weekly availability meeting (S&M meeting, Department meeting).
Set targets on conversion with the DOS for the team, instigate and up-selling program for the menu item.
Follows up on all lost and cancelled business to ensure an accurate reason has been obtained and recorded. Rate discussion will be held with the Revenue Manager and the DOS to maximize yield.
To supervise the work of all Conference & Banqueting Team. Be responsible to do the regular and system training for all team.
Schedule Holiday and office coverage for the team. Complete weekly attendance records.
Responsible for the correct follow up of the traces. Ensure that on Friday that nothing is traced over the weekend and that all traces are solved.
Accurate filing of all lost and regretted business as well as obtaining the reason for the lost business, if for reason of rate this must be communicated to the DOS who will review this with the Revenue Manager.
Provide the sales team with any new leads, which came directly to the department.
Provides information over the telephone to all clients requesting information on Group Convention and Events. Send offers confirmations accordingly.
Handles after sales correspondence (exit interview and thank you letter from the department). Trace the account for any potential business in the future.
Issues Weekly function sheets for the weekly Banquet meeting and groups meeting.
Follow up on all offers and sales leads with maximization of the banquet and rooms revenue as an overall target.
Preparation for the weekly provisional meeting.
Ensure regular Competition checks and updated related reports.
Prepare the Conference & Banqueting budget and marketing plan.
Adhere to departmental operating expenses as laid out in the budget / forecast.
Comply with all company policies relating to rate and space decisions.
Comply with all systems and procedures as laid down by the commercial Director.
Additional duties may be added at any time due to any circumstances at the discretion of management
Fluent in writtenand oral English.
Above25 years of age.
Minimum3 years of work experience in the hotel industry in a managerial
Goodinterpersonal skills, strong leadership and aptitude.
Pleasantand out-going personality.
Ableto work under pressure.
Ableto develop and train subordinates.
Possessstrong administration ability.
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