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Director of Financial Aid and Scholarships

Martin, TN, USA | University of Tennessee

  • Industry:
    Education (Higher)
  • Position Type:
  • Functions:
    General Management
  • Experience:
    5-7 years
Job Description:
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Duties & Responsibilities

Duties and responsibilities of this position include, but are not limited to:

• Applying the institution’s mission and values to the administration of student financial aid;

• Providing leadership and support and supervision to the FAS staff ensuring high quality customer service by providing training and development, guidance on new regulations and policies, preparing and conducting performance evaluations;

• Ensuring students and families receive first-class, student-centered support and service;

• Complying with and applying all appropriate state and federal regulations that pertain to student financial aid;

• Overseeing all Title IV, federal, state, and institutional aid ensuring proper awarding, eligibility, disbursement and reconciliation;

• Reviewing and evaluating the effect of institutional policies, procedures, and academic structures on program eligibility and student eligibility;

• Planning the development and implementation of strategic initiatives to enhance the enrollment (recruitment, engagement, and progression) for a qualified and diverse student body;

• Advising and providing feedback to university administrators with regard to innovative financial aid strategies related to recruitment and retention;

• Assisting with data collection to identify patterns, trends, and relationships;

• Drafting and editing written communications for prospective and current students and families;

• Coordinating regular and recurring visits to each of the five UTM Centers;

• Monitoring the budget for the FAS;

• Assisting with recruiting prospective students and families, including high school visits, community college visits, college fairs, award nights/events, and individual visits where appropriate;

• Preparing and presenting Financial Aid and Scholarship presentations to various audiences;

• Engaging actively in professional and personal development activities and events;

• Serving on committees, working on special projects, and undertaking special assignments promoting FAS, ESSE, and UT Martin;

• Promoting the University to a variety of constituent groups to enhance both the recruitment of students and the image of the University;

• Representing the University positively to the City of Martin and surrounding communities;

• Serving as a member of the ESSE Leadership Team;

• Other duties as assigned.

Additional Information

The successful candidate should have experience with and passion for personally investing in the success of college students, and the expectation of contributing to our team immediately. The successful candidate should possess a sense of humor and a sincere desire to serve our students, UT Martin, and the surrounding community. The successful candidate should demonstrate flexibility and energy, and be able to think quickly on his/her feet. The successful candidate should be committed to professional development. 



The minimum qualifications are:

• Bachelor’s degree (Master’s Preferred) from an accredited institution;

• 5 years of financial aid experience, preferably at the Assistant Director level or higher;

• Experience of institutional aid leveraging models and professional judgment;

• Experience with staff supervision.

The desired qualifications are:

• 8 years of financial aid experience, including supervising staff;

• Proven track record of effective management in a student financial aid setting;

• Knowledge and experience in leveraging financial aid as an enrollment management tool, specifically in recruitment and retention;

• Elevated sense of personal initiative, integrity, and accountability;

• A record of excellent interpersonal and relationship-building skills that allow for frequent and comfortable conversations with students, families, administrators, staff, and faculty;

• Strong listening, written and oral communication skills;

• Organizational skills and the ability to prioritize and handle multiple tasks.

• Track record of professional development and engagement with appropriate professional organizations, preferably in NASFAA, SASFAA, and/or TASFAA;

• History of utilizing technology to engage constituents;

• Experienced user of Banner.

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