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Director of Healthcare Services RN

Omaha, NE, USA | American Nurses Association

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Operations / Production
  • Experience:
    3-5 years
Job Description:
74 people have viewed this job

At Heritage Communities we truly believe in "Living Better" for our residents and our employees. We believe that every individual that walks through our doors is special and unique. We are passionate about promoting an environment and culture where our Core Values flourish - Compassion, Respect, Trust and Fun. If you are looking for a new leadership opportunity where you can make a difference and make lives better too, consider joining the Heritage Communities Team.

The Director of Healthcare Services (DHS) is an Executive Leadership Role with the primary function of develop ing staff and leading the overall company strategy of meeting the health care needs of residents of in a holistic manner which includes their personal care, nutrition, socialization, spirituality, recreation and physical activity.


The DHS will develop, enhance, and ensure corporate standards relative to resident care, adherence to Heritage Communities policies and procedures and regulatory compliance requirements are met on a consistent basis. The DHS also will establish and maintain effective working relationships with members of the medical communities with which Heritage Communities and its communities interact. This position also serves as the company Pandemic Planning Committee Chair; leading discussions, reviewing guidelines and implementing initiatives involving a pandemic.


Essential Job Duties and Responsibilities


Inspire caregiver team to provide excellent resident care and achieve operational excellence and census goals and financial goals.

Cultivate a positive, inclusive culture through demonstrated behaviors that are aligned with our Core Values of Compassion, Respect, Trust and Fun.

Establish and evolve positive relationships with residents, families, associates, OnCare Home Health, regulatory agencies, vendors and third-party providers.

Work collaboratively with leaders and staff to promote Heritage Communities policies, procedures and expectations.

Works with individual communities to ensure competent nursing coverage to meet resident needs.

Proactively recommend and implement best practices in healthcare that meet or exceed state requirements, eliminate or reduce risk and ensures processes are consistently applied throughout the communities.

Participate in budget process and, on an ongoing basis, ensures fixed and variable expenses are appropriate in light of census, acuity and variables at the Community level.

Work with communities to identify staff education and training needs. Ensure training activities and materials are developed and maintained.

Maintain a working knowledge of applicable State regulations for all states in which Heritage Communities is located.

Complete ongoing quality assessment of resident care in collaboration with the management staff within the company and individual communities.

Work collaboratively with Marketing Department to ensure Directors of Healthcare at the Community level are supportive of the marketing effort in nurturing relationships with referral sources and maintaining flexibility when assessments are needed on short notice. Assists with achieving occupancy goals

Promote compliance with all applicable regulations, including, but not limited to the Health Insurance Portability and Accountability Act (HIPAA).

Acts as Interim Director of Health Care for communities as needed.


Education and Experience


State required active healthcare licensure (RN) and acceptable record required.

3 - 5 years of experience in assisted living or long-term care which includes at least three (3) years of multi-site management .

2+ years of experience providing care to cognitive and memory-care residents or patients preferred.

Bachelor's degree in Nursing (BSN) preferred.

Must possess a valid drivers and acceptable driving record


Knowledge, Skills and Abilities

Demonstrated ability to lead a team that champions a culture of Compassion, Trust, Respect and Fun and operates in the spirit and advocacy for our seniors.

Excellent verbal and written communication skills with the ability to navigate challenging and ambiguous situations involving emotions or conflict.

Creative problem solving, negotiation and persuasion skills.

Possess operational knowledge of all departments of a senior living community including operations, sales and marketing, dining services, life enrichment, environmental services, maintenance, human resources, etc.

Ability to manage detailed, complex concepts and problems and make sound decisions regarding residents, families, associates or other administrative issues.

Strong technical skills with knowledge of business software programs including Word, Excel and PowerPoint.

Ability to maintain confidential and privileged information that involves HIPPA, residents and associates.

Demonstrates leadership and critical thinking in addressing and resolving issues.

Ability to prioritize work and adapt as changes occur.

Knowledge of the assisted living industry, including current trends and best practices.


Travel 15 - 25%


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