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Director of Human Resources and Operations

Boston, MA, USA | Non Profit Organization

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
    Human Resources
  • Experience:
Job Description:
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We are looking for an energetic Director of Human Resources and Operations who will continue to facilitate and streamline operations across our three offices and support IINE staff to realize a healthy, respectful and supportive workplace. A member of IINE’s senior leadership team, this position is responsible for the effective planning and implementation of IINE’s recruiting, human resource operations, and personnel policies. S/he supports IINE directors and managers with employee relations, seeking guidance from outside counsel and resources as required.The successful candidate will enjoy making systems work and have sufficient expertise to manage personnel matters.

The Director of Human Resources and Operations works closely with the finance office to ensure that purchases are authorized and personnel and payroll information and records are up-to-date and accurate. With support from site-based Office Managers, the Director of Human Resources and Operations directs facility and vendor relations at each site, maintains inventory and staffing systems, creates and improves internal and external communications practices, monitors safety and evacuation plans, and ensures that centralized procedures are disseminated at the site level.  

The Director of Human Resources and Operations is a team player committed to our mission of serving refugees and immigrants who focuses on finding operational solutions that allow staff to meet goals and objectives. S/he works to protect IINE from liability, ensures that IINE adheres to sound employment practices, and supports staff to ensure employee growth and retention. The Director regularly visits IINE field offices to develop stronger relations with employees and to address operational issues. 


Bachelor’s degree and 5+ years of administrative, business management or related experience required 

Relevant educational experience accepted in place of professional experience

High level of interpersonal poise and professionalism 

Strong relationship building skills with all levels of management; ability to maintain a high-level of confidentiality for both Leadership Team and the organization as a whole 

Demonstrated superior organizational and time management skills; ability to multi-task and prioritize workload 

Understanding of employment law; previous experience with employment law, including via legal counsel on retainer, a plus

Ability to interface, negotiate, and influence at all levels of the organization 

Ability to professionally interact with diverse internal and external groups 

Advanced proficiency in all areas of Microsoft Office 

Experience with Salesforce, Apricot, OfficeWise, ClearCompany or related databases preferred 

Advanced understanding of phone, printer, and computer software/hardware essential 

Bilingual/bicultural candidates are encouraged to apply 

Must have access to a personal vehicle and have a current driver’s license; the position involves regular travel to our locations in Lowell, Boston, and Manchester, New Hampshire 

A demonstrated interest in or experience with the mission of the organization

Occasional lifting (up to 25 pounds), bending, pulling, and carrying. 

Duties and Responsibilities: 


Recruiting & Onboarding

Maintain and continuously develop ClearCompany, IINE’s recruitment platform

Design scorecards, interview assessments, email templates, etc.

Provide 1:1 support and group trainings on IINE’s recruitment system  

Design and implement quality control mechanisms to ensure hiring managers adhere to IINE policies and thoroughly and fairly vet candidates.

Coordinate offer letters and employment document processing

Process or delegate background checks, I-9 verifications, and Predictive Index requests  

Ensure each new employee is provided quality onboarding by Manager.

Review benefits with each new eligible employee within 2 weeks of their start (preferably in person).

Direct the efforts of Office Managers tasked with setting up accounts, equipment, space, etc.


Establish and host open office hours at each site on a biweekly basis

Communicate changes in IINE policies, staffing, and processes on a regular basis

Compensation & Payroll

Update Compensation Chart bimonthly

Develop IINE Salary Scale and ensure IINE salaries are competitive with the human services industry in Boston

Coordinate with accounting team to ensure timely processing of biweekly payroll

Address concerns and questions regarding timecards directly to managers

Administration & Documentation

Oversee all changes and terminations, coordinating with finance team and IINE’s 3rd party payroll and benefits provider

Maintain updated digital personnel files for all employees, I-9s for all employees, and job descriptions for all positions. Ensure ADP profiles are also kept updated.

Manage the employee evaluation system, including monitoring 90-day and quarterly evaluations; improving the evaluation tools; training staff on evaluations; and ensuring that employee evaluations are placed in personnel files  

Update the Employee Personnel Manual as requested and/or needed, coordinating updates with legal counsel to ensure that the manual is current with state and federal laws 

Serve as the primary point of contact with the IINE’s legal counsel, seeking guidance from counsel on employee relations and other matters 

Prepare HR reports for Leadership and the Board of Directors as required 

Employee Relations: 

Serve as a resource for managers who request or require support with direct reports.

Advise on appropriate action and consult legal counsel when appropriate.

Meet with employees when necessary to hear about issues with supervisors, elevating any issue to the appropriate Director or Leadership Team member as appropriate  

Conduct exit interviews, manage severance arrangements, and handle any post-employment communication with past employees.

Identify and explain any trends in exit interview data in reports to Leadership and the Board

Responsible for reviewing and explaining organization’s policies and procedures with all employees annually and ensuring policies are reviewed with new employees upon their hire 

Ensure legal compliance, including ADA compliance, by monitoring and implementing applicable federal and state requirements, conducting investigations, maintaining records, and representing the IINE in hearings and other legal proceedings 

Process Unemployment notices from the States of NH and MA in a timely fashion

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