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Director of Human Resources

Hazleton, PA, USA | American Eagle Outfitters, Inc.

  • Industry:
  • Position Type:
  • Functions:
    General Management
    Human Resources
  • Experience:
    10-12 years
Job Description:
53 people have viewed this job

As the Director of Human Resources for AEO Distribution, you will be responsible for providing innovative HR strategies that attract and retain a highly engaged and productive workforce. You will be responsible for motivating a team of passionate HR professionals to meet and exceed all departmental goals. In order to further align current and future Distribution Centers against a common set of HR best practices, you will also have the opportunity to collaborate with others and play a key role in initiatives that span the DC network.

Your responsibilities include:

Leading and coaching teams through a wide array of topics including HR strategy to the tactical execution of the strategy; providing expertise and leaning on prior experiences and know-how to guide others to meet or exceed goals

Working with the Distribution Center Leadership Team to arrive at robust and proactive labor and workforce plans for the distribution center; this includes planning for current and future headcount needs, including anticipation of where/how the workforce will need to evolve over time (i.e., introduction of new staffing models like gig/flex, workforce of the future, upskilling, etc.)

Building innovative talent and engagement strategies that attract and drive retention within an increasingly competitive labor market; leading teams to tackle complex labor topics with energy and enthusiasm

Creating and delivering against both short-term and long-range talent roadmaps; working in close partnership with DC Operations to execute HR programs in a manner that supports the DC being fully staffed and appropriately skilled at all times  

Ensuring that all internal and external hiring programs are successfully executed, in close partnership with AEO Recruiting and the DC HR team; demonstrating a continuous improvement mindset and tracking metrics to drive accountability / visibility to results  

Developing and leading new hire assimilation, onboarding and retention goals; introducing new engagement strategies, measuring and tracking retention/engagement metrics to draw meaningful insights that can be translated into further actions taken by the team 

Collaborating with others to support the creation of an elevated job functional training program/function, and supporting operational team development goals that drive retention as well as prepares our workforce for the future  

Serving as the local HR leader for contingent labor program management; fostering strong relationships/dynamics with our key temporary labor providers; continuously assessing performance and driving improvements to gaps

Mobilizing a team of passionate HR professionals to efficiently meet and exceed established goals and milestones; appropriately aligning internal and external resources to ensure maximum effectiveness while also fostering balance

Strengthening the HR team’s agility in order to best respond to the growing demands of the ‘workforce of the future’; functional HR oversight of all HR disciplines including proactive labor relations  

Serving as a thought leader within the HR Community and DC HR teams; owning and driving the accomplishment of key projects that encompass other DCs as directed

Fostering collaborative relationships with various leaders and serving as a role model leader for the organization; displaying thought leadership and alignment with the Company’s strategies and core values

Building cross-functional partnerships, leveraging insights from various areas of the business to inform HR planning, processes and growing capabilities for the HR team.

Championing the development of associates, ensuring robust succession plans are developed and in place at all levels of the function.

Must have a philosophy that aligns with AEO’s core values of People, Passion, Integrity, Innovation & Teamwork; Results driven and able to communicate effectively at all levels; Displays active listening skills; Consultative approach; Effective leadership and management capabilities which inspire superior performance; Ability to prioritize, plan, and manage multiple tasks and projects; meets deadlines in a fast paced environment; Strong financial acumen necessary to comprehend business impacts and opportunities at a strategic level; Ability to lead data driven conversations and make metric backed decisions, strong presentation skills; Strong process orientation and attention to detail, implements structure; Displays self-awareness, is emotionally objective and maintains composure under pressure; Strong influencing skills, yet collaborative and creative when working with team members to solve problems; Experience in handling sensitive/confidential information.

Other duties as assigned.


10+ years of experience in HR with increasing levels of responsibility

5 years of experience within a large distribution center operation or similar environment

Demonstrated ability to build relationships with associates, supervisors/managers, peers while influencing change

Strong verbal and written communication skills

Presentation and facilitation skills; comfortable in front of small and large audiences

Flexibility and adaptability; ability to analyze quantitative and qualitative data

Strong project and time management skills

High professional standards; can be trusted to maintain confidentiality; is positive and constantly improving skill set

Intermediate to Advanced Microsoft Office Skills

Must be able to travel as required

Minimum educational level: Bachelor’s degree or equivalent, Master’s degree preferred

A desire to grow into increased levels of leadership and responsibility is preferred.

Experience Requirements

Strategic Planning - Strong critical thinking skills and experience building strategic labor and talent plans

Leading Across Teams - Successful track record among multi-team projects/partners/peers involving other teams/locations

Delivering Results - Solid, proven track record of delivering results

Change Management - Experience leading teams through change, and challenging the status quo

Leadership Competencies

Resourcefulness - Agile and insightful, able to identify and eliminate barriers, develops processes and partnerships  

Collaboration & Influencing - Builds relationships broadly across the organization

Servant Leadership - Trustworthy with a high degree of credibility and integrity, inspires others to do their best work

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