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Director of Infrastructure Engineering

Belfast, Ireland | Proofpoint

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    General Management
  • Experience:
Job Description:
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We are looking for an outstanding Director of Infrastructure Engineering with extensive experience working with both Operations and Product Engineering teams on service delivery in highly available, large-scale production environments.With the majority of the Fortune 100 as customers, we have high standards when it comes to production availability, response time, and business continuity practices.

In this role, you will be leading a global team of Operations Service Reliability Engineers whose job it is to keep our production core infrastructure systems, online, scalable, and out ahead of the business services that depend on them.You'll be responsible for developing an infrastructure services roadmap and leading your team through the execution of continuous service improvement initiatives.

In your role as Director of Infrastructure Engineering, you will also be responsible for:

Report to the Senior Director of Global Infrastructure Operations

Strategically drive our evolving Operations production design and service architecture, developing reliable and scalable infrastructure with proper monitoring, alerting, documentation, and capacity planning

Manage the international 24x7 multi-site infrastructure that powers Proofpoint's production services

Develop the leaders of tomorrow by training and mentoring our global staff of Operations personnel

Manage the team's service coverage strategies and on-call rotations

Own the CapEx and OpEx forecast for Proofpoint’s shared infrastructure platforms  

Your day-to-day

Manage a global team of Service Reliability Engineers, supporting our production infrastructure and the many mission-critical business services that depend on it

Work with other technical leaders in Operations to define and implement process and technical standards that improve performance, stability, and standardization across our environments

Understand large-scale product architectures and the production ecosystem in which they live in order to develop capacity plans, SLA metrics and standards, plan product launches and releases, and solve operability challenges

Own the uptime, reliability, scalability and security of our Core Infrastructure platforms

Own the shared compute and storage infrastructure, what we use, where we use it, how much it costs and how we can constantly improve it

Create comprehensive plans to solve technical, process, and staffing challenges.Relentlessly drive those plans forward to achieve business success

Develop the technical and soft skills of your team members and participate as part of the broader Operations leadership team to develop the organization’s skills as a whole

Work closely with our recruiting staff to expand the team, including sourcing and interviewing candidates, participating in conferences/events, and onboarding new hires 

What you bring to the team

Extensive experience of direct management of technical staff in a large-scale Linux-based production environment

Previous experience as a member of a technical team responsible for a production environment

Exceptional verbal and written communication skills and executive presence

Experience managing a large distributed computing environment and associated configuration management solutions (Puppet, Nagios, Chef, Juju, etc.)

Extensive knowledge of Public and Private Cloud infrastructure and modern virtualization technologies (AWS, GCP, VMware, OpenStack, etc.)

Experience with industry-standard operational practices such as change management, incident management, and working in colocation datacenters

Previous responsibility for hiring and performance management decisions, including managing super stars and under-performers

Solid understanding of developer tools and concepts like Agile, continuous integration, version control, test-driven deployment

BS or MIS in Computer Science, Engineering, or a related technical discipline, or equivalent experience  

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