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Director of Operations & Camp

Hopkinton, MA, USA | YMCA

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    5-7 years
Job Description:
57 people have viewed this job

The Director of Operations oversees the total operation of the YMCA Family Outdoor Center, including membership, programs, facilities, volunteer and staff development, financial development, community relations and collaborations with community agencies.

Preferred candidates will have extensive summer camp experience and challenge course and aquatics experience.

Must be willing and able to jump in and provide direct delivery to help with programs, events, and even facility projects.

Team Oriented: Proven track record of building teams, growing a positive work culture, and developing a core strategic direction for a group of leaders.

Facilities: Experience in managing program areas and/orday-to-day facility operations and project planning for the Family Outdoor Center.


Bachelor's degree in human services, social services, business or equivalent.

Six or more years of management experience, preferably in a YMCA or other nonprofit agency.

Ability to direct total operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development.

Experience in management and development of volunteer involvement; ability to recruit top community leaders.

Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Proven track record of developing authentic relationships with others.

Ability to establish and maintain collaborations with community organizations.

YMCA Multi-Team or Branch Leader certification preferred.

CPR and First Aid certifications may be required.

Essential Functions


Directs and supervises program activities to include camp, challenge course and High Flight to meet the needs of the community and fulfill YMCA objectives. As our communities identify needs that align with our mission, strategic plan, skills and capacity, opportunities will be explored to assist and develop new programs and services. Our mission is delivered clearly and always evident in our programs with a keen eye on constantly improving quality through feedback available to us in evaluation tools.


Recruits, hires, trains, manages, develops, coaches, schedules, and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and build a cohesive team. Ensures records of staff certifications are current and complete. Conducts safety, certification, and service training for staff. All of the above areas should have a focus on increasing employee engagement and satisfaction.


Builds relationships with and among members, responds to inquiries and solves problems. Creates a safe and supportive community environment, assists in recruiting and engaging new members, and connects members to the YMCA’s cause.


Plans and manages department budgets as approved in a fiscally responsible manner. The financial health of the Family Outdoor Center will be stewarded consistently through a watchful eye on operations.


Works with the Association Facilities Director and appropriate branch staff to provide program facilities for members, staff and program participants that are safe, clean, adequately equipped, well maintained, and attractive.


Builds and develops volunteer capacity, sharing the social responsibility.


Assists in YMCA fundraising and friend-raising activities/events, and engages in collaborative relationships and public relations with community organizations in order to strengthen support and build community. Responsible for the implementation of a successful Annual Campaign for the Family Outdoor Center, as well as, grant funding and successful implementation of grant-funded programs.

Cause-Driven Leadership® Competencies


Engaging Community

Fiscal Management

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