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Director of Operations

New York City, NY, USA | Non Profit Organization

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Operations / Production
  • Experience:
    5-7 years
Job Description:
184 people have viewed this job

Color of Change seeks a Director of Operations to oversee operations across COC’s four offices including office operations, information technology, facilities, and security. In addition, the Director of Operations will provide senior project management support to the Chief Financial & Administrative Officer (CFAO) whose portfolio of work comprises finance, talent management, human resources, compliance, and operations. This role oversees a national team of 6-7 staff members and is charged with ensuring that COC’s operational infrastructure is equipped to support the organization’s work as a rapid-response campaign-centric organization.


As a Director of Operations, you will bring your team management, problem-solving, project management, and senior stakeholder engagement skills to bear in a strategic growth-focused organization at the forefront of Black liberation and empowerment.


This role reports to the Chief Financial & Administrative Officer.


JOB RESPONSIBILITIES


As COC’s Director of Operations, your job responsibilities will include:


Operational Strategy & Leadership

Oversee office operations and facilities across COC’s four offices, ensuring each office enables COC staff to do their best work

Troubleshoot facilities-related issues in collaboration with the Operations Managers and lead emerging projects or priorities (e.g., space expansion, soundproofing, relocation, etc.)

Ensure a seamless IT experience through superior network, voice, and data performance in collaboration with COC’s Managed Services Provider and other IT vendors

Develop and oversee the operational infrastructure to support COC’s 2020 political organizing and electoral work in collaboration with COC’s Campaigns, Finance, and Talent teams

Oversee contracts of key Operations Team vendors and consultants


Team management and oversight

Manage a national team of 6-7 staff members across COC’s four offices. Ensure effective performance management and feedback measures are in place and support the professional development of all team members

Create SMART goals and annual priorities for the Operations Team in collaboration with the CFAO and develop systems and processes to monitor and measure goals -- and course-correct if necessary

Develop and manage the annual budget for the Operations team, monitoring expenses and budget-to-actual reports in collaboration with the Finance team

Foster a rigorous culture of accountability and team performance


Relationship Management & Stakeholder engagement

Build and manage relationships with stakeholders from various COC teams, including Campaigns, Marketing & Storytelling, and the President’s Office to ensure COC operational infrastructure is in-line with their priorities


Senior project management for the CFAO

Ensure effective workflow, communication, and collaboration across the various teams reporting to the CFAO: finance, operations, human resources & compliance, and talent & recruitment

Perform other project management and coordination functions for the CFAO as requested


Qualifications


We are looking for a proactive and entrepreneurial operational leader who is equally committed to getting the small details and the big picture right. The ideal candidate thrives in a fast-paced environment, is excited to build and iterate, and wants to bring their operational acumen to win for Black people.


To excel in this role, you likely bring the following experience(s) to the table:


A minimum of 5 years leading an Operations team and building operational infrastructure in a nonprofit organization (preferably a social justice and/or campaigning organization)

Demonstrated experience successfully leading a team of multiple direct reports and managing toward a shared vision or outcome

Exceptional problem-solving and project management skills across a range of tasks

Demonstrated relationship-building and stakeholder management skills with a passion for collaborating with people and teams across the organization

Ability to work effectively and accurately under pressure, manage competing priorities, and remain flexible and adaptable in a rapid response environment

Superior communication skills and the ability to translate complex processes and topics

Strong problem-solving, relationship-building, and interpersonal skills across a range of tasks and audiences

Demonstrated ability to think quickly and strategically in a fast-paced environment

A commitment of Color Of Change’s mission of advancing racial justice and contributing to a less hostile world for Black people

 


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