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Director of Operations

Xianyang, China | Hilton Worldwide

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Operations / Production
  • Experience:
Job Description:
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A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.


What will I be doing?


As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:


Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals

Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

Respond to audits that are completed by the company to ensure continual improvement is achieved

Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

Comply and exceed hotel and company Service Standards

Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

Hold regular briefings and communication meetings with the HOD team

What are we looking for?


A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:


A degree or diploma in Hotel Management or equivalent

Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management

Experience in managing budgets, revenue proposals and forecasting results

In-depth knowledge of the hotel / leisure / service sector

Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

Accountable and resilient

Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Knowledge of the hotel property management systems

Previous experience in the same or similar role


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