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Director of Records Management

Little Rock, AR, USA | Simmons Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    5-7 years
    7-10 years
Job Description:
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Director of Records Management is responsible for the planning, development, implementation and management of company records infrastructure throughout the organization’s geography.This includes information governance and compliance in the design, implementation, and development and/or maintenance of policy and procedures, information processing work flow, project management, records retrieval, and records management systems to ensure data security, systems integrity, and efficiency.  

Essential Duties and Responsibilities

Assess current state and make recommendations for improved work streams including the transition from paper to electronic record keeping in various industry settings and business entities.

Create organization of people, technology and process that can maximize the use of technology to eliminate paper while creating the logistical process required to best organize the storage and retrieval of paper where it is still required.

Evaluate and recommend technology solutions for short-term and long-term records initiatives.

Assess current work flow and document records management life cycle; provide road map to future state.

Recommend, design, and implement new streamlined methodologies for processing/housing information and retrieving information in various work streams and business units.

Design and implement best practices for preserving, maintain and destroying physical records.

Develop and/or evaluate quality control and assurance plan for documents preserved in approved repositories.

Ensure risk management compliance with efficient creation, tracking, capture, index, searching, maintenance, retention, retrieval, and final disposition of critical business records.

Adjust for potential safety, security, and compliance breaches.

Manage vendor relationships; maintain awareness of new technologies and determine the best course of action to obtain strategic advantage without subjecting the bank to undue risk.  

Manage the development and maintenance of Records Management policies and procedures.

Recruit, train and develop staff to promote skill development and ensure adequate cross-training; direct and lead employees by ensuring that workloads are sufficient and meet the bank’s needs.

Perform other duties and responsibilities as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Ability to read, analyze, write, and comprehend simple instructions, procedures, business correspondence, financial and other reports, and memorandums. 

Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.

Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.

Ability to effectively present information and respond to questions in one-on-one and group situations to managers, customers, clients, and other employees in the organization, and the general public.  

Ability to effectively present information to top management, public groups and/or boards of directors.

Education and/or Experience  

BS/BA Degree required or

6-8 years of work-related, on-the-job training, and/or vocational training.

Legal records management experience required.

Facility management outsource industry experience a plus.

Working with technology organizations on the application of unstructured data into data warehouse concepts to make data in digital documents more searchable.  

Computer Skills 

MS Office programs

Certificates, Licenses, Registrations

PMP Certification a plus. 

Other Qualifications (including physical requirements)

Strong oral and written communication and presentation skills.

Ability to relay technical information in business terms.

Operational knowledge of banking units and understanding of complex enterprise class network interactions and protocols.

Advanced problem-solving skills required to find solutions to problems that are technically complex and require collection, interpretation and analysis of data from diverse sources.

Ability to work independently with high productivity, accuracy, and sense of urgency.

Skills Training:

Communication, Critical Thinking, Judgmentand Decision Making,

Leadership, Management, Project Management



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