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Director of Sales

Chengdu, China | Fairmont Heritage Place

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
  • Functions:
    General Management
  • Experience:
Job Description:
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Summary of Responsibilities: 

The Director of Sales is required at all times to set a strong example of leadership in observance of Hotel and Company policies and procedures, and interdepartmental cooperation.

Observance of Hotel and Company policies and procedures are to include the promotion and participation in the Colleague Engagement Survey (CES), Health and Safety and JD Power initiatives.

Contracts room nights and reviews team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel.

Outlines and administers weekly sales call plan to ensure time and resources are maximized to complete as many qualified calls as possible, while balancing administrative duties as well as site inspections.

Outlines and administers weekly site inspection plan so that new prospective clients are exposed to our hotel with future business opportunities, and existing clients are kept up to date on any upgrades or enhancements done within the hotel.

Participates in sales trips and promotional events within the hotel and trade related organizations as necessary.

Participates in the d.a.r.t. Referral Program with a goal for referring business to sister hotels/brands.

Maintains positive relationships with all guests and vendors.

Assists Director of Sales & Marketing to recruit and retain Sales Colleagues.

Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards.

Ensures delivery of expected guest service through follow up and coordination with other hotel departments. 

Prepares weekly, monthly, quarterly, and annual reports as required.

Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence.

Set individual room revenue and/or room night goals.

Provides ongoing sales direction to direct reports by reviewing all contracts and coaching them on how to conduct prospecting, sales calls, and site inspections.

Attendance at rate strategy meetings and regularly scheduled Sales Departmental meetings and group business meetings.

Oversees administrative colleague’s workload.

Actively participates in prescribed sales training.

Other duties, as assigned.


Knowledge of Opera Sales & Catering, Opera PM, Outlook; Word;Excel; Power Point

Minimum one year's experience as a Senior Sales Manager or a Director of a Market.

Exceeds annual sales and activity goals.

Career and results oriented with the ability to be flexible with hours, days off, assignment and additional duties.

Must be able to work well under pressure in a fast paced and constantly changing environment.

Excellent written, verbal, and communication skills.

Must be strong team player with proven leadership, development and delegating skills.

High guest service skills, with the talent, knowledge and the vision and ability to lead colleagues to excellence.

English as a second language.

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