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Director Of Slot Operations

Lake Charles, LA, USA | Golden Nugget

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    10-12 years
Job Description:
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Job Description

“Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity! 

Essential Duties and Responsibilities:

· Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.

· Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.

· Work with the GM of the Property to develop, implement and measure the department’s strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc.

· Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives.  

· Ensure department activities reflect the Golden Nugget’s policies and procedures and are in compliance with the Louisiana Gaming Commission and Federal regulatory requirements. Monitor existing internal controls for efficiently and effectiveness and maintain the integrity of all Slot Department activity.

· Develop and implement Golden Nugget Hotel & Casino’s Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Golden Nugget’s policies including business ethics guidelines. 

· Analyze physical layouts of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized.

· Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly.

· Initiate new marketing strategies and concepts for Slot Department.

· Maintain the utmost integrity and confidentiality of all Golden Nugget Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc.

· Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage.

· Participate in special projects as assigned.

· Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.

· Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.

· Promote positive public/employee relations at all times.

· Maintain a clean, safe, hazard-free work environment within area of responsibility.

· Safeguard the confidential information of all employee, department and company records.

· Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

· Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.

· Perform other duties as assigned

Supervisory Responsibilities:

The position will directly or indirectly supervise the following positions:

  • Slot Shift Manager

  • Slot Asst. Manager

  • Slot Tech Manager

  • Slot Administrative Assistant

  • Slot Attendant

  • Slot Electronic Technician

  • Slot Supervisor

  • Slot Technician

  • Slot Technician Supervisor


  • Communicate – read, speak and write – in English.

  • Read, analyze and interpret common technical journals, financial reports and related documents.

  • Respond to inquiries or complaints from guests and team members.

  • Compose and present detailed status reports. 

  • Work with mathematical concepts such as probability and statistical inference.

  • Apply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutions.

  • Ability to work flexible schedules, including nights, weekends and holidays is required.

  • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.

  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

  • Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.

  • Excellent interpersonal, organizational and communication skills.

  • Display strong work ethic and team work.

Education and/or Experience:

· Bachelor's degree in a related field or an equivalent combination of education and/or experience.

· Ten (10) or more years of slot experience including experience in an organization with 2,000+ units; technical and operational experience required.

· Experience with Slot Systems required – SDS, SMS or CMS – and ability to do queries and use performance reports to analyze data for slot product performance and department productivity.

· Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook.

· Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service.

· Demonstrated ability to develop a successful team including a qualified successor to his/her role.

· Demonstrated relationship-building with players.

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