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Director of Training, Development and Engagement

Newton, MA, USA | Sonesta

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
  • Functions:
    General Management
    Human Resources
  • Experience:
    10-12 years
Job Description:
65 people have viewed this job

The Director of Training, Development and Engagement is responsible for the leadership, effectiveness and productivity of the overall Sonesta training organization. The role’s primary responsibility is to set strategy and drive results for Sonesta.This critical position, on the Sonesta HR leadership team, is charged with providing strategic vision, tactical design, and active management of a training organization tasked with driving the learning requirements, training solutions, delivery methods and measurement of training across Sonesta.This person is also responsible for the strategy, program management and administration of our Employee Engagement and Predictive Index programs.

The ideal candidate has a passion for building skills and expertise in the organization to drive Sonesta success, in particular in how we manage our business and employees and how we serve our guests. The ideal candidate should excel at developing training solutions (Instructor led and eLearning) that drive business success through strategic thinking, flawless execution, partnership and collaboration and balancing competing priorities.

Job Description

Principle duties and responsibilities (Essential Functions) include:  



Develops training and development strategy and curricula, partnering with senior and hotel management.Ensures training programs support the changing needs of the business and address new initiatives, with an emphasis on current trends and practices. 

Operational training programs – ensuring the organization has a good skill based training strategy for all positions

Leadership training – soft skill development

Executive level training – for GMs and senior leaders

Designs and implements distance learning strategies, including virtual classroom learning and self-paced web-based training for both service and professional/management development training topics.

Evolve/enhance new hire program offerings; new hire onboarding and our corporate orientation program to drive culture and employee engagement.Evolve our primarily instructor led programs to a blended solutions environment.

Utilize innovative practices, research, insight, experience and understanding of the needs and culture of Sonesta to develop and deliver instructor led, e-learning, or blended learning training programs to develop leadership, communication, service, performance and productivity skills.

Ensures all educational content and programs are current and have gone through proper legal and regulatory review cycles and ensure all assets are secure, centralized and protected.

Integral member of the transition team for any acquisitions and conversions.Acts as the lead for all training needs and will likely be acting in the capacity of trainer.

Assist with a variety of other special assignments to support L&D efforts across the organization.

Identify and develop subject matter experts (SMEs) as well as trainers and partner with these individuals to deploy training and development programs throughout Sonesta.

Partner with Trainers, Hotel HRDs and SMEs to deploy all training and development programs.

Ensure that all development programs meet stated objectives through analyzing metrics and business impact.

Conducts training in the Corporate Office and hotels approximately 50 days per year.

Evaluate, select and manage Sonesta LMS.This will include the LMS, all content, and employee tracking for all Sonesta.

Employee Engagement

Manage the Employee Engagement Survey process and program for Sonesta.This includes planning for the survey process, analysis of feedback, action planning process to overall strengthen the engagement and culture of Sonesta.

Collaborate with leadership to design and facilitate change management initiatives increasing engagement and to meet strategic business objectives.

Predictive Index

Manage the relationship, contract, standards and program for Sonesta to ensure Sonesta is leveraging PI to strengthen our organization.

Administration of the PI site for Sonesta International 


Contribute to the development of the annual budget each year for the management company and hotel guidance

Track and manage financials to ensure we are on target for expenses and revenue

Managing your Team

Attract, retain, train, and motivate the best talent

Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws

Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports

Support, comply and promote company initiative, policies and guidelines.

Handle employee issues in a professional and timely manner

Leading with Passion

Responsible for ensuring success through the eyes of employees, guests, and owners

Utilizeand collaborate with resources across different departments and corporate office

Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture

Focus on the mission and well-being of the department, hotel, and company as a whole

Lead by example and operate with integrity and respect

Inspire your team to embrace and demonstrate our values and GUEST People Standards

Additional Job Description

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

Track record of delivering exceptional guest and client experience

Must have a bias for action and be passionate about bringing initiatives “over the finish line”.

Minimum of 10 years of relevant experience including work in a multi-site, matrixed organization(s) preferred. 5-8 of those years must be in the areas of leadership development, needs assessment, instructional design/content development within a corporate learning & development setting.

Capability of working autonomously or as part of a team with a ‘sleeves rolled up’ approach and in a collaborative manner. Comfortable at 30,000 feet and at 30 feet.

Experience with assessments, i.e., Predictive Index or other assessments to help learners gain insights and awareness regarding themselves and their teams.

Coaching and strong influencing skills are mandatory as well as being comfortable interacting with all levels of associates.

Experience with E-learning systems and Learning Management Systems.

Experience with adapting and incorporating social media into learning solutions to ensure that Sonesta employees have an exceptional learning experience.

Executive presence, customer relations skills, and proven track record of respect and connections with field organizations.

Highly collaborative with strong interpersonal skills to successfully work across the organization.

Strong business acumen.

Excellent verbal/written communications skills.

Attention to detail and excellent organizational skills required.

Highly developed analytical skills and data savvy.

Flexible, highly adaptable to change with intellectual curiosity.

Strong interpersonal skills and emotional intelligence.

Ability to travel frequently (35 - 50%).

Proficient in Microsoft Word, Excel and PowerPoint

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