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Director - Operational Excellence

Peachtree Corners, GA, USA | FLEETCOR

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
    Project Management
  • Experience:
    7-10 years
Job Description:
54 people have viewed this job

The Director - Operational Excellence is responsible for significantly improving the customer experience and increasing customer retention.

ROLE RESPONSIBILITY

Analyze current-state processes & implementing future-state processes

Analyze end-to-end systems and data to understand drivers of customer retention.

Analyze systems to determine root cause & implement solutions for prevention / mitigation.

Work closely with cross-functional business partners to provide analytics driven insights and implement solutions

Apply quantitative methods to drive decisions

Develop, implement and report on KPIs providing analysis, tracking trends and creating recommendations to support Operations goals

This position is a very hands-on role that delivers tangible results for the company.

THE IDEAL CANDIDATE

Bachelor’s degree in relevant field required

7-10 years of experience in process improvement, systems design and data analysis

Process Management: Experience in utilizing Six Sigma and Lean methodologies to drive process improvements

Strong analytical skills required to quickly recognize issues and opportunities to improve processes and drive efficiencies.

System root cause analysis & prevention / mitigation

Ability to learn and understand multiple, complex systems; understand and manage project risks and the revenue impacts.

Six Sigma Black Belts strongly preferred

Outstanding organizational skills and ability to manage multiple large, complex projects concurrently.

Ability to develop and positively influence key, strategic position holders across locations and functions

Proven experience to drive results through cross-functional teams holding others accountable for results.

Strong customer orientation and empathy.

Excellent collaboration and influencing skills.

Ability to develop and positively influence key, strategic position holders across locations and functions

Experience in the financial services industry preferred


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