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Director Product Machine Learning / Artificial Intelligence

San Mateo, CA, USA | SurveyMonkey

  • Industry:
    Internet / Online Media
  • Position Type:
  • Functions:
    General Management
    Engineering
  • Experience:
    10-12 years
Job Description:
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More about our Product Platform (ML/AI) Team


A core strategy for the SurveyMonkey platform is to differentiate our product offerings based on Machine Learning (ML) and Artificial Intelligence (AI) for relevant use cases across our markets. The foundational capabilities built in our platform will directly help our customers by creating value through analytics, insights and automation. The ML platform powers some of our bleeding edge innovation in our portfolio including guided experiences to predict survey quality & performance, sentiment analysis on open text responses, an advanced survey creation recommendation engine as well as fraud and abuse prevention techniques. We are looking for a Director-level Product leader to manage the vision, strategy and execution of the team responsible for conceptualizing and building product offerings using ML/AI techniques.


What we're looking for


The Director of Product for ML/AI will report to our VP of Product, Platform, and play a vital role across our product leadership team, coordinating with GMs across multiple lines of business and cross-functional stakeholders in Data Science, Product, Engineering, Design, Growth, Customer Support, Sales and Product Marketing.

You will bring domain expertise in ML or AI based analytics, and develop a deep sense of use cases across our surveys, customer experience and market research businesses. You bring adequate technical skills to understand and guide research and execution decisions. This is a highly visible product leadership role that will lead the charge on innovation and promote the future growth of SurveyMonkey and its position in the market vs other leading competitors.


You will


Lead the ML/AI charter company-wide, including establishing vision, strategy and 3 year roadmap

Identify enterprise opportunity models, monetization, competitive differentiation and ensure outcomes are met for our target persona

Balance both internal departmental priorities from sales, customer success and external priorities from customers to build and execute on a holistic roadmap

Ability to sift through the technical details and surface a value proposition/benefit story to evangelize ML capabilities directly to customers and indirectly through PMM and sales teams

Focus on coaching, mentoring and influential abilities to deliver peak performance


You have


10+ years of experience in Product Management related to data science, AI/ML and analytics

3+ years experience hiring and managing product teams across various global locations

Prior success in SaaS organizations driving large web scale data-sets fueling ML models, analytics and insights. Specific skills in this area includes Natural Language Processing (NLP), text analysis, advanced sentiment analysis and voice/video analysis.

Experience with product experimentation, A/B testing, and driving data-driven roadmap decisions

Equally good at tactical/technical discussions at the 1000 feet level and strategy and priorities at the 50k feet level

Experience working with global, cross functional teams to ensure the success of the defined strategy


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