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Director, Product Management

Alpharetta, GA, USA | Change Healthcare

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    General Management
  • Experience:
    10-12 years
Job Description:
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The Director of Product Management has managerial and oversight responsibilities for the team of Product Owners in Change Healthcare’s Pharmacy Benefit Solutions Agile Scrum teams.This role is responsible for assisting and guiding the team relative to the new and existing business needs and State specific Medicaid requirements as they affect the workload of the Product Management team.This position is heavily engaged with Solution Architects, Scrum Masters, Project Managers, Business Owners, and clients to ensure the best product functionality is released into the marketplace.

What will I be responsible for in this job? (brief summary of the role)

Lead the product team and provide hands-on support to define creative, high quality, and clear product roadmaps based on customer and stakeholder needs, team strategy, and vision 

Review key business metrics and future client needs to be able to suggest new solutions to enhance the products business value

Understand regulatory standards and boundaries of Medicaid Pharmacy

Develop detailed, crisp business requirements, and user stories that can be used to create product specifications and architecture for the capabilities offered

Manage prioritization and trade-offs among needs of various clients (Medicaid, commercial), as well as, system performance and scalability.

Create buy-in for product vision and roadmap both internally and across key partners

Proactively identify and resolve issues that may impair the teams’ ability to meet strategic or technical goals

Guide and assist Product Owners to enhance development of themes and user stories and acceptance criteria for improved communication and definition of user needs, to increase productivity of development staff and client satisfaction

Partner with business stakeholders to determine the best soltuions to strategically enhance product line and improve client satisfaction

Understand and participate in Scaled Agile Scrum process

What are the requirements?

Minimum of 10 years of Product Management (or related field) experience

Minimum of 10 years of Pharmacy Benefit or Medicaid claims processing experience (prefer both)

Minimum of 10 years of people management experience

BS in Healthcare or Information Systems combined with MBA

What critical skills are needed for you to consider someone for this position?

Knowledge of Medicaid and Commercial Pharmacy Benefit Management rules and regulations

Working knowledge of NCPDP standards, including a complete understanding of all electronic standards/data exchanges, industry players, and how this functions within Change Healthcare

Experience with government (CMS) regulations

Ability to support proposal responses

Strategic Leader

Proven track record driving innovation on behalf of internal and external consumers

Experience delivering technology products/services in a high growth environment with a demonstrated ability to translate customer needs into business and product requirements 

Strong empathy for customers and the ability to think from the customers perspective

Broad range of skills from high level strategic thinking to creative and detailed execution

Demonstrated ability to work independently to drive projects to completion

Excellent verbal and written communication skills

Experience in healthcare and financial payment management is a plus

How much should I expect to travel?

Must be able to travel 25%

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

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