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Director, Product Management

N/A, MS, USA | Fiserv

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    General Management
  • Experience:
    10-12 years
Job Description:
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The ideal candidate defines and drives product strategy and road map through understanding market problems, the competitive landscape and the ability to solve market problems through products and service. Keeps up to date with competitor information and market trends; identifies business opportunities for the organization; maintains awareness of developments in the organizational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value. Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems.


You will be part of a team whose mission is to innovate, develop, and deploy a digital lending experience to our bank and credit union partners, and to non-Fiserv FIs, like Independent Mortgage Banks. You will define the strategy and plans for designing, building and enhancing a world-class mortgage origination platform.

Define and align the mortgage platform life of loan strategy across the mortgage products. This includes defining the individual product strategies that ladder up to the overall mortgage ecosystem we are creating.

Develop strategies and investment plans based on market, consumer and tech trends research

Actively collaborates with internal and external thought leaders and stakeholders

Develop investment cases in order to realize returns on market opportunities.

Develop pricing and positioning strategies for our product suites

Work with Architecture, Development and Delivery representatives to achieve desired outcomes through successful delivery of the product road map.

Work with Sales and Marketing representatives for successful channel management, adoption, and marketing activities.

Work with Support and operational representatives to ensure client satisfaction.

Provide leadership/mentorship to team and other stakeholders through the Product Delivery Life cycle (PDLC).

Leads quarterly internal competitive intelligence and strategy meetings, including content and speakers

Leads/ actively participates in client advisory council, including meetings, content generation, speaker selection, and ad hoc client interaction activities.

Apply all aspects of the Pragmatic Marketing Framework to the role including identification and solutioning for market problems, build/buy/partner decisions, and go-to-market activities.

Basic Qualifications for Consideration:

BS/BA Undergraduate degree

10+ years of experience in the Mortgage industry

Minimum of ten years of experience in technology/software related product management / financial services product management with a focus on digital lending

Proven track record to be a futurist with ability to lay out and execute on supporting strategy and tactical plans

Knowledge, experience, and proficiency in product management standards and practices, with particular appreciation for the end-to-end product management discipline

Proficient in the operational processes of Residential lending including processing, underwriting, closing, post close audit, QC, compliance, servicing, secondary marketing

Detailed understanding of the mortgage process, critical fintech partners and integration with those partners/systems and online/mobile channels

Experience with Optical Character Recognition (OCR) technology and use within the lending domain. Machine Learning/AI technology experience a plus

Experience with AGILE process framework

Experience working with SaaS/Multi-tenant software platforms

Demonstrated knowledge of online, mobile and tablet technology and real estate/ mortgage industry trends

Preferred Skills, Experience, and Education:

Graduate degree and/ or Accredited Mortgage Banker or CMB designation from the Mortgage Bankers Association

Digital Product operations and/or supplier/ partner experience within the Mortgage Industry

Able to work with other organizational units and lead through influence

Travel required: 25%

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