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Director, Sales & Marketing

Kunshan, China | Fairmont Heritage Place

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
  • Functions:
    General Management
  • Experience:
Job Description:
57 people have viewed this job

Summary of Responsibilities:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

Consistently offer professional, friendly and engaging service

 Direct and manage all activity related to the Sales department, ensuring all service standards are followed

 Responsible for all Sales Colleagues’ achievement of individual goals

 Direct all Sales and Marketing initiatives for the hotel  

 Provide guidance and direction in the development of segment action plans

 Be responsible for account management of key market segments

 Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis

 Review sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel

 Participate in select sales activities both on and off property

 Set individual room revenue and/or room night goals

 Manage any Sales Incentive Programs

 Ensure the integrity of key accounts, the key prospect data base and monitoring of the sales software programs for accuracy and thoroughness 

 Prepare an annual budget for approval and administer that budget in a fiscally responsible manner

 Balance operational, administrative and Colleague needs

 Follow departmental policies and procedures 

 Follow all safetypolicies

 Other duties as assigned


Previous senior leadership experience within sales required

Computer literate in Microsoft Window applications andor relevant computer applications required 

University/College degree in a related discipline required

Excellent communication skills, both written and verbal required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to focus attention on guest needs, remaining calm and courteous at all times

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