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Director, Strategic Partner Management

Columbus, OH, USA | TSYS

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Business Development
    Financial Services Professional
    General Management
  • Experience:
    5-7 years
Job Description:
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Develops the alliances strategy, working closely with various stakeholders - Product Strategy, Product Management, Sales, and Product Marketing. Provides guidance to map partner capabilities and priorities with Issuing Product team’s goals and strategies to meet/exceed revenue targets. Ensures effective collaboration with the partners to build a mutual agreeable plan for success; establish partner performance criteria and drive partners to support TSYS business successfully.Additionally serves as the primary point of contact for relationship management and Issuing product opportunities with major card brands.

What Part Will You Play?

Leads a highly effective team of Strategic Alliances Managers who are responsible for building and managing an ecosystem of service partners for TSYS products in issuing segment to ensure maximum profitability and growth.

Develops and communicates the company strategy for strategic alliances.

Reviews the potential impact of an alliance and its alignment with TSYS's strategic business objectives and the alignment between TSYS and the potential partner, and the abilities of both parties to successfully execute a partnership.

Maintains strategic work relationships with key partners, proactively addressing business issues and identifying ways to maximize value for both parties.

Serves as a liaison to enhance value to key strategic partners and to capitalize on sales and marketing resources. Drives reviews of sales activities across a broad stakeholder group.

Reviews SAPs adherence with regulatory requirements and the TSYS Supplier Manager Oversight Program. Where needed, drives effective partnership with TSYS Procurement, Legal, Finance, Product Management, and Corporate Strategy & Development to actively and aggressively manage all aspects of the vendor relationship.

Reviews partner performance through all verticals of the enterprise and its affiliates.

Drives management reporting and dashboards for consumption at an executive leadership level.

Oversees development of an executive plan (playbook) for each SAP.

Drives due diligence, and supports the planning and implementation of strategic business development objectives, major segment initiatives, and key partnerships and alliances pursuant to the mid- to long-range strategic plans of the segment and enterprise.

Collaborates with product managers, sales, relationship management teams, consultants, and internal and external partners to align growth strategies, product marketing positioning objectives, pricing strategies, partnerships, communications, industry events, and/or strategies for products and services.

Identifies key business opportunities through current or prospective SAPs, refines strategies, and recommends new technologies, partnerships, and start-ups that result in the development and delivery of new products and services.

Fosters proactive communication and building relationships with critical divisions and/or segments third party vendors, suppliers and business partners to support building strategic relationships to address supplier issues, internal stakeholder relationships and contract renewal negotiations.

Actively engaged with major card brands to identify areas of opportunity for the Issuing business to partner and drive additional value aligned with overall Issuer strategy.Understands Issuer Product Group’s strategic direction and triages opportunities into the appropriate product portfolios.

Represents overall Issuer segment card brands priorities as part of Global Payments engagement model.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree

Relevant Experience or Degree in: Computer Science or equivalent field from an accredited university is required; however, relevant experience in lieu of a degree may be considered.

Typically a minimum of 10 years

Experience in technology and a good grasp of financial services technology. Demonstrated project management track record working across Sales, Product, and Account Management, accustomed to working across a matrix organization. Understanding of sales management and reporting, ability to drive reviews of sales activity across a broad stakeholder group. 

Experience in driving management reporting and dashboards for consumption at a senior leadership level. 

A minimum of 5 years experience in a managerial position.

Preferred Qualifications

Master's Degree

Computer Science or equivalent field from an accredited university is required.

Prior TSYS, payment or technology industry experience is preferred.

Experience across all phases of the B2B product lifecycle within the Payments space is preferred. Prior TSYS, payment or technology industry experience is preferred.


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