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Director, Technical Product Sales Support

Atlanta, GA, USA | Comcast

  • Industry:
    Media / Entertainment
  • Position Type:
  • Functions:
    General Management
  • Experience:
    10-12 years
Job Description:
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Responsible for leading and directing the service delivery function.

Ensures service delivery team works with internal and external customers

for a positive customer experience. Oversees the management of all

phases of the service delivery environment to achieve and exceed

metrics. Develop and implement policies and procedures to increase the

effectiveness of the organization. Manages professionals at manager,

supervisor and professional levels. Ensures appropriate resources to

achieve financial and business objectives. Influences, shapes and

integrates strategy for functional area.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience - think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff - be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team - make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System - a way of working that

brings more employee and customer feedback into the company - by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Leads the service delivery organization and provides leadership and

direction to staff.

- Evaluates current processes, procedures and overall efforts and makes

recommendations for improvement.

- Directs all aspects of relationships with regional sales teams and

ensures employees are meeting customer needs.

- Evaluates current processes, procedures and overall metrics for

improvement and provides recommendations.

- Hires, coaches and evaluates service delivery personnel based on

performance standards.

- Provides continuous feedback to the team regarding performance to


- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or Equivalent

- Generally requires 10+ years experience.

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