Director, Trade Operations
Chicago, IL, USA | Major Packaged Foods Supplying Company
Operations / Production
Job Description:64 people have viewed this job
As the Lead for Trade Operations, this individual will lead a team responsible for designing, developing and supporting sales applications and reporting tools to meet the strategic sales planning and trade management requirements of customer teams. As the strategic leader, this role serves to represent Field Sales by ensuring existing system technologies are being fully leveraged to optimize sales effectiveness and efficiency, while working with cross functional partners to identify new systems or processes to drive continuous improvement.This position interacts and collaborates heavily with Field Sales, Finance, Headquarter Sales, IT and other support teams through project work and day-to-day support of trade systems and reporting.This position also requires the people management and development of the Trade Operations team to ensure continued development of team members as well as succession planning to ensure continuity of system support.
Day-to-Day User Support and Maintenance
Assist sales force in resolving any issues with the Trade Management planning system
Ongoing training for Trade systems (Trade Promotion Management - TPM, New Item Distribution Funding, Reporting, Deduction & Check Request tool, etc.)
Engage in multiple tasks while simultaneously supporting production systems and reporting
Integrate acquisitions into current business and system models, developing new capabilities based on business driven decisions
Maintain day to day activities associated to maintenance of tools above
Optimize Processes and Tools
Professionally drive and challenge Sales teams on needs, assumptions, and expected outcomes through collaboration; working to develop and drive to one consistent process across the organization and minimizing customization
Work closely with Sales teams to identify challenges or opportunities within existing sales and trade planning processes, systems and reporting tools
Build Sales Planning Tool Capabilities
Charts the course for the evolution of Sales Planning tool capabilities
Stays abreast of the latest developments in sales planning and optimization tools. Seeks to integrate them within existing organizational capability where applicable
Serve as liaison between field sales, business units and IT to determine the best trade systems solutions needed to serve the business. This includes gathering business requirements, assessing needs, analyzing gaps and alternatives to develop and automate the most effective and efficient solutions
Support or lead existing projects in collaboration with IT and Sales teams by:
Gathering and understanding business requirements
Testing and validating end-to-end design internally and with customer base
Transfer knowledge through training to all impacted parties
Provide ongoing support for project implementation
Develop the Support Team
Recruits, hires and develops a team with collective expertise to manage all project, operational, tactical, and administrative elements of sales planning tool support within a highly collaborative environment
Balance responsibilities to ensure continuous development for each individual with special thought given to succession planning to ensure support stability
Bachelor’s degree required; MBA also a plus
8-10 years of business experience, including people management; 5+ years of Sales experience within Consumer Packaged Goods (CPG) industry is strongly preferred
Experience with enterprise systems, reporting or SAP is recommended
Strong knowledge of cross-channel customer base, ideally with experience in sales planning
Strong business, financial & analytical acumen to problem solve system issues, identify best practices and build long term systems strategy
Demonstrate ability to build cross-functional relationships and influence individuals at higher levels within the organization to impact behaviors and outcomes.
Demonstrate a track record of thinking in new and imaginative ways, challenging the status quo, driving continuous improvement, and effectively managing change.
Proven success dealing with time-sensitive ambiguous issues in a dynamics business environment, driving towards resolution and progress with varying amounts and quality of information.
Direct supervisory experience of employees and leading small teams.