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Director, Trade Operations

Chicago, IL, USA | ConAgra Foods

  • Industry:
    Consumer Products
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    7-10 years
Job Description:
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Job Summary

As the Lead for Trade Operations, this individual will lead a team responsible for designing, developing and supporting sales applications and reporting tools to meet the strategic sales planning and trade management requirements of customer teams. As the strategic leader, this role serves to represent Field Sales by ensuring existing system technologies are being fully leveraged to optimize sales effectiveness and efficiency, while working with cross functional partners to identify new systems or processes to drive continuous improvement.This position interacts and collaborates heavily with Field Sales, Finance, Headquarter Sales, IT and other support teams through project work and day-to-day support of trade systems and reporting.This position also requires the people management and development of the Trade Operations team to ensure continued development of team members as well as succession planning to ensure continuity of system support. 


Day-to-Day User Support and Maintenance

Assist sales force in resolving any issues with the Trade Management planning system

Ongoing training for Trade systems (Trade Promotion Management - TPM, New Item Distribution Funding, Reporting, Deduction & Check Request tool, etc.)

Engage in multiple tasks while simultaneously supporting production systems and reporting

Integrate acquisitions into current business and system models, developing new capabilities based on business driven decisions

Maintain day to day activities associated to maintenance of tools above

Optimize Processes and Tools

Professionally drive and challenge Sales teams on needs, assumptions, and expected outcomes through collaboration; working to develop and drive to one consistent process across the organization and minimizing customization

Work closely with Sales teams to identify challenges or opportunities within existing sales and trade planning processes, systems and reporting tools

Build Sales Planning Tool Capabilities

Charts the course for the evolution of Sales Planning tool capabilities

Stays abreast of the latest developments in sales planning and optimization tools. Seeks to integrate them within existing organizational capability where applicable

Serve as liaison between field sales, business units and IT to determine the best trade systems solutions needed to serve the business. This includes gathering business requirements, assessing needs, analyzing gaps and alternatives to develop and automate the most effective and efficient solutions

Support or lead existing projects in collaboration with IT and Sales teams by:

Gathering and understanding business requirements

Testing and validating end-to-end design internally and with customer base

Transfer knowledge through training to all impacted parties

Provide ongoing support for project implementation

Develop the Support Team

Recruits, hires and develops a team with collective expertise to manage all project, operational, tactical, and administrative elements of sales planning tool support within a highly collaborative environment

Balance responsibilities to ensure continuous development for each individual with special thought given to succession planning to ensure support stability

Position Qualifications:

Bachelor’s degree required; MBA also a plus

8-10 years of business experience, including people management; 5+ years of Sales experience within Consumer Packaged Goods (CPG) industry is strongly preferred

Experience with enterprise systems, reporting or SAP is recommended

Strong knowledge of cross-channel customer base, ideally with experience in sales planning

Strong business, financial & analytical acumen to problem solve system issues, identify best practices and build long term systems strategy

Demonstrate ability to build cross-functional relationships and influence individuals at higher levels within the organization to impact behaviors and outcomes.

Demonstrate a track record of thinking in new and imaginative ways, challenging the status quo, driving continuous improvement, and effectively managing change.

Proven success dealing with time-sensitive ambiguous issues in a dynamics business environment, driving towards resolution and progress with varying amounts and quality of information.

Direct supervisory experience of employees and leading small teams.

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