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District Director Of Operations

Kansas City, MO, USA | TMX Finance Family of Companies

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    3-5 years
Job Description:
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As a District Director of Operations (“DDO”), you will serve as an executive to our Store Operations team; a team who works to provide alternative lending solutions to customers who may not have access to, or choose not to use, traditional credit opportunities. You will set the example for an unmatched customer experience and seize every opportunity to teach, develop, and motivate your teams to achieve success. All along the way, we’ll invest in your success by providing a world-class training program that will help you excel in your career.

The health and well-being of our Team Members, their families, and our customers remain a top priority for us. That’s why we’ve taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, wearing face coverings (subject to certain exemptions), cleaning frequently, and following state and local requirements as well as Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all.As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines. 

Essential Responsibilities

Develop and implement store-specific sales goals based on Company Key Performance Indicators (“KPIs”) and clearly communicate action plans to store employees to drive performance.

Track, analyze, and report individual store performance and communicate areas of opportunity to drive growth.

Establish clear development paths for each of your Team Members and maintain a strategic succession plan.

Partner with Recruiting to build strategies for attracting, recruiting, interviewing, and hiring top talent.

Plan and execute strategies to drive marketing efforts and increase Company awareness.

Ensure Company cleanliness and safety standards are met by conducting visual store inspections and partnering with various departments or vendors to handle repair claims, placing a priority on the safety and security of the store and Team Members.

 Protect Company assets by completing store audits with rigorous review and analysis.

 Enforce a work environment that upholds compliance with Company procedures, as well as local, state, and federal laws and regulations.

Serve as an extension of TMX Finance® Family culture by supporting and promoting Company programs and initiatives.


Visit each store in the district during store business hours** to provide ongoing coaching, training, and mentorship to your teams*.

Utilize personal vehicle to conduct Company business throughout the workday, including daily store-to-store travel throughout the district*.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Minimum Qualifications

Minimum of three years' experience at a District Director level or above

Management of at least eight brick and mortar retail locations with at least eight direct reports

Employee mentoring and development experience

Ability to travel throughout your district on a daily basis in order to meet the essential functions and responsibilities of the position listed above is required

Very strong people management skills with the ability to instill a culture of accountability

Strong multi-tasking, organizational, and time-management skills

Successful financial management experience, including profit and loss reports and budgets

Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the store, and the operation of mechanical controls, such as a keyboard.


Preferred Qualifications

Consistent track record of successfully growing new and existing store locations

Innovative and strategic approach to increasing brand awareness

Bilingual English/Spanish is a plus

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