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EHP Customer Service Director

Ontario, CA, USA | Prime Healthcare

  • Industry:
    Healthcare - Hospitals
  • Position Type:
  • Functions:
    General Management
  • Experience:
    5-7 years
Job Description:
79 people have viewed this job

The EHP Customer Service Director is responsible for providing leadership and managing daily operations of the Employee Health Plans customer service call center, performing analysis of call center data to improve processes, maximize efficiency and customer satisfaction by allocating resources effectively, as well as proactively monitoring organizational performance as it relates to service provided to members and providers. The Director performs continuous development and engagement of staff to foster a customer-focused, compassionate, high-performing customer service team.


Required qualifications:

Minimum BA/BS degree or ten (10) years of applicable professional experience.

A minimum of 5 years’ experience in a Supervisory/Management-level role within a Health Plan, a large IPA or a TPA

Must be knowledgeable with call center industry standards and metrics

Experience handling a high call volume in a professional and courteous manner

Demonstrated experience in Microsoft Office Windows

Ability to promote a member-focused, problem solving 

Preferred qualifications:

Working knowledge of self-funded medical plans and/or Managed Care plans

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