EHP Customer Service Director
Ontario, CA, USA | Prime Healthcare
Industry:Healthcare - Hospitals
Job Description:79 people have viewed this job
The EHP Customer Service Director is responsible for providing leadership and managing daily operations of the Employee Health Plans customer service call center, performing analysis of call center data to improve processes, maximize efficiency and customer satisfaction by allocating resources effectively, as well as proactively monitoring organizational performance as it relates to service provided to members and providers. The Director performs continuous development and engagement of staff to foster a customer-focused, compassionate, high-performing customer service team.
Minimum BA/BS degree or ten (10) years of applicable professional experience.
A minimum of 5 years’ experience in a Supervisory/Management-level role within a Health Plan, a large IPA or a TPA
Must be knowledgeable with call center industry standards and metrics
Experience handling a high call volume in a professional and courteous manner
Demonstrated experience in Microsoft Office Windows
Ability to promote a member-focused, problem solving
Working knowledge of self-funded medical plans and/or Managed Care plans
Already a member? Sign In