Enterprise Architect Business Applications

San Francisco, CA, USA | Airbnb

  • Industry:
    Internet / Online Media
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    15-20 years
Job Description:
205 people have viewed this job

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.


As Business Applications Enterprise Architect you will partner closely with the Community Support Product Director and Engineering Technology Leader to define the technical strategy and capabilities required to meet business vision.In addition, you will be responsible for working across the Business Applications team to build a strategic visions for technology capabilities, applications, and data in support of all functions and platform teams. You will accomplish this by leveraging a deep understanding of customer experience, understanding of best in class applications and tools, and collaborating with data sciences teams to make informed recommendations.

Job Responsibility:

Develop strong partnerships with business, product and engineering leaders to define business, product and technology architecture for Community Support and across the Business Applications portfolio

Gain deep understanding of domain and industry best practices to develop technical vision and strategy

Define and maintain long term architecture (LTA) with 24-36 months outlook

Effectively communicate technology strategies & trade-offs up to senior leaders and down to development teams for alignment

Gain sponsorship and alignment to ensure LTA is baked into product roadmaps with appropriate capability dependencies

Review technical and functional solution designs to determine their technical viability and their relevance to the business goals

Review end to end solutions to drive operational excellence and efficiency with enterprise scale in mind


Must have excellent communications and interpersonal skills

Excellent presentation, written and verbal communication skills

Ability to leverage architecture modeling concepts to effectively convey complex designs and concepts

Must be very approachable and humble with willingness to mentor architects and engineers

Ability to solve intricate, multi-dimensional problems

Detail oriented but at the same time has the capability to step back for complete picture

15+ years of experience in software development and application and system architecture

15+ years of experience in the Customer Service Industry covering Self Service, Assisted Service and Workforce Operations.