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Executive Director, BPE

Philadelphia, PA, USA | Comcast

  • Industry:
    Media / Entertainment
  • Position Type:
  • Functions:
    General Management
  • Experience:
    12-15 years
Job Description:
69 people have viewed this job

Responsible for providing leadership and direction within the department

and works on a cross-functional team that will manage the strategic

process transformation effort across all business lines for the Company.

Acts as a part of a core team that includes field representation and

partners in various organizations who will support the direction for

best-in-class' operating models and practices. The team will be

responsible for defining a cohesive plan that captures the aspects of

technology, people, and process and will support the delivery with a

focus on planning, change management, and communications. Provides

leadership and direction for diverse and complex functions. Contributes

to the development of the organization's business strategy. Interprets

business strategy and develops organizational objectives to align with

this strategy. Typically manages multiple teams of professionals.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Accountable for assuring the definition of future state best-in-

class' solutions and ensuring the successful deployment for all of the

operational components for the strategic systems. Focus areas include

Sales, Marketing, and ordering service.

- Develops organizational objectives that align with the business

strategy. Disseminates strategy and objectives into achievable goals and

drives operations to achieve goals.

- Reduces variation from processes so that simplification is obtained

and operational efficiencies are gained.

- Ensures clearly defined and mutually agreeable success metrics for

each new system or process and establishes a plan to track, monitor, and

measure the success of those metrics.

- Uses a methodical yet collaborative approach to each project by: 1)

Measuring the process and questioning the capability and quality, 2)

Defining the problem statement, 3) Performing a gap analysis between the

customers' expectation and current process performance, 4) Standardizing

solutions around best practices, and 5) Repeating the steps for

continuous improvement.

- Oversees the development of repeatable, and thus scalable, plans and

processes in order to speed time to market and improve operational


- Interacts closely with a matrixed cross-functional team (both field

and corporate) in order to secure alignment and solution excellence.

- Fosters an environment of empowerment, openness, inclusion, and

objectivity all while striving to deliver solutions that benefit the

entire organization.

- Works with our HR counterparts and identifies plans for change

management, communication, and training needs.

- Responsible for all commitments within assigned organization and

dependencies across the department.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or equivalent

- Generally requires 14+ years related experience

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