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Global Business Office Director

Merrimack, NH, USA | Celestica

  • Industry:
    Computer Hardware / Consumer Electronics
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Operations / Production
  • Experience:
    12-15 years
Job Description:
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The Global Business Office Director is responsible to manage a team of multiple global program managers/CFT leads on a group of customers or sub-division. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services. 


The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities:



  • Overall Customer Satisfaction

  • Contract management

  • Account profitability and financial performance

  • Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)

  • Identifying customer needs and expectations and opportunities for growth

  • Support to Sales and Business Development for new and competitive business quotes

  • Coordination of new program introductions and product transfers between sites


Detailed Description:


Will typically manage a customer portfolio or sub-division with >$100M plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. 


The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director’s ownership. This includes long-term planning, objective setting, policy formation, interpretation & mgt while providing latitude & discretion to subordinates. 


Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. 


Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. May represent the organization in public speaking venues and trade events


Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. 


Manages current & planned programs to achieve planned revenue. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer.issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing/bid preparation process & contract development. Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the MSA. Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. 


Knowledge/Skills/Competencies:



  • In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.

  • Must have a working knowledge of design systems, product architectures and product development project management.

  • In-depth knowledge of the business issues associated with manufacturing PCBs.

  • In-depth knowledge of product pricing, contracts and contract negotiations.

  • Thorough understanding of business risks and price make up (Value add and Materials) 

  • Knowledge of CLS systems and tools 

  • Excellent customer contact, negotiation and problem resolution skills. 

  • Good presentation, database management and computer skills.

  • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

  • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

  • Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.


Typical Experience:



  • Twelve plus years of relevant experience


Typical Education:



  • Bachelor’s degree in related field


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. 


This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.


Company Overview:


Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.


Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.


Celestica would like to thank all applicants, however, only qualified applicants will be contacted.


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