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Global Chief Operating Officer (COO)

New York, NY, USA | IPG Mediabrands

  • Industry:
    Advertising/PR/Marketing/Events
  • Position Type:
    Full-Time
  • Functions:
    Operations / Production
  • Experience:
Job Description:
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This role acts primarily as the deputy/proxy for the Global CEO on all matters; additionally he/she holds specific responsibility for scaling global operations to bring the Company offering and capability to Company offices worldwide, focusing on

Operational Efficiency and Effectiveness

Client Success – Partnership with clients and Company agencies

Business Development & Commercial Negotiations

Governance in partnership with Company agencies and groups

Designing and rolling out our offering and product packaging

KEY RELATIONSHIPS

The incumbent must build and maintain strong relationships with the following

Company Global Leadership Team

The Company team, including both the agency and office leads, the client managing partners, and the functional leaders

Key clients as directed and appropriate

Global Brand Leads (UM, Initiative), and their GMPs

Company Corporate and other Company Agencies

Regional CEOs, Chief Client Officer, CFOs

KEY ACCOUNTABILITIES

Client Success – Partnership with clients and Company agencies

In conjunction with the CFO, organize and lead the schedule of forward planning for all key client businesses, including the definition of standard templates, review of all commercial aspects, identification of organic revenue opportunities, assessment of relationships, etc.

Lead and coach the Global Client Managing Partner, by holding regular status meetings, challenging and advising on an individual basis, monitoring service and product levels, etc.

Lead or support, where appropriate, all commercial aspects of client contract negotiations, both for new and existing clients, recommending and reviewing pricing and other commercial terms, advising on viability of commitments (e.g. buying), meeting with client negotiation teams, etc.

Operational Efficiency and Effectiveness

In conjunction with the CEO define annual priority needs in terms of Product, Capability, Structure, Tools, and work with them to produce an operational plan which aims to deliver against these prioritized needs across the Company network

Participate in and lead, where appropriate, planning and strategy around the drive to automation as well as offshoring– acting as the bridging point within Company and across Company agencies to identify blockages and resolve problems through direction, coaching, and facilitation

Deputize for the Global CEO, running meetings and acting as spokesperson and ambassador in his/her absence

Business Development & Commercial Negotiations

Take responsibility of Global Client Officer & his/her teams in order to drive alignment of Company priorities with all key account leaders

Monitor and review the success/effectiveness of all major organizational development and change initiatives, including channel-less media, offshoring and automation, taking timely remedial action to address issues and making appropriate recommendations for change of strategy and approach where this is appropriate

Operations and People

In conjunction with the CFO, lead and manage the financial review/planning processes, ensuring that these are structured and planned with clear objectives and follow-up.

Identify, develop and execute operational initiatives which support innovation, improve client service/satisfaction and create business efficiencies

Lead projects to get critical work done

Contribute to the design and execution of appropriate organizational structures, which enable the organization to achieve its objectives

In conjunction with the CHRO, develop internal communications strategies which aim to strengthen and differentiate the organizational culture, reinforce our values, and engage our people in the collective effort required to achieve our targets

Support the HR team with key initiatives, acting as sounding board, executive sponsor and business lead where appropriate, in order to drive commitment and adoption

Mentor key executives in critical roles (e.g. Key markets, regional leads) as agreed

CRITICAL PERFORMANCE INDICATORS

Leaders and peers can count on this role for action and results

All new client transitions conducted to satisfaction of clients

New business wins with profitable commercial terms agreed

All organizational development initiatives executed smoothly, and operating effectively

Global CEO is up to date and informed at all times, on all COO work in progress

KEY ROLE REQUIREMENTS

Sound understanding of all commercial levers and options for constructing profitable client contractual relationships and terms, with proven ability to negotiate successfully with clients (both Marketing & Procurement)

Sound understanding of the various businesses that exist in the ‘Organizationern media agency’ with an eye on future developments and opportunities that could become commercially scalable

A consummate, proactive communicator, both verbally and in writing

AdTech and MarTech background and a keen data fluency

Ability to build relationships with people at all levels of an organization, irrespective of role and status

Ability to take a bigger picture strategic perspective, balanced with an eye for details and a willingness to roll sleeves up to get the job done

Extensive experience of successfully pitching new business


 


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