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Global Program Director

N/A, USA | Global Leader in Business Travel Management

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
  • Functions:
    General Management
  • Experience:
    7-10 years
Job Description:
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As an integral part of the CWT Meetings & Events team, the Global Program Director is responsible for managing the strategic success of our largest accounts.This person is the lead point of contact for all regional account managers and other team members in designing and driving consistent and visionary strategies to ensure client success that supports and drives key business objectives. 


Main responsibilities & duties


Activities include but are not limited to:


Strategic ownership of account

Build and maintain strong relationship with all key account contacts both with the client and internally within CWT Meetings & Events

Coordinates all Regional Program Managers and activities

Ownership of Services Level Agreements/Scorecard metrics and supporting strategies

Ownership of scheduled account reviews to include financial statements, strategy progress, opportunity assessments, etc. 

Works closely with client leadership to design and develop strategic initiatives

Collaborates with Business Unit leaders and clients to develop and administer short and long term business plans and other key strategies for program development and maturity

Responsible for the effective execution of account/supplier agreement specifics

Builds and maintains strategic supplier relationships as they relate to client’s business

Ensures contingency plans are in place to effectively manage crisis situations and support business continuity

Ensures that quality processes and tools are incorporated into all daily activities to drive process efficiencies and standardization

Point person for escalations

Key accountability to partner with operations for mutual client success

Participates in client implementations and expansions to include gap analysis, resource management and acquisition, coordination of internal implementation team members, and timely program delivery

Leader of global council for client specific resources

Financial accountability for profitability of account

Responsible to drive proactive stakeholder management/changemanagement resulting in increased adoption of services and strategies

Liaise with internal team resources to coordinate the strategic planning, client management, consulting deliverables, and innovative analytical roles for client delivery

Build a collaborative relationship with CWT’s transient program management team to share and leverage best practices and innovation 

Qualifications 

CWT Leadership competencies


The 5 competencies that are most important to an individual’s success in this role and to their growth potential at CWT.


Focus on the Customer

Plan and Manage Execution

Establish Collaborative Relationships

Make Sound Decisions

Drive for Results


Technical skills


Languages


English


Computer Knowledge


Computer proficiency in Microsoft office suite


Meeting technology experience, specifically Cvent


Specific Skills


Ability to exercise independent judgement to take calculated risk based on business intelligence


Ability to successfully build relationships with key stakeholders across client and CWT leadership


Strength in synthesizing disparate information and input to drive continuous improvement processes


Team oriented, results driven, customer focused


Solutions oriented


Strong communication skills- both verbal and written


Organized and detail oriented


Knowledge seeking


Strong interpersonal skills


Flexibility to work under tight and ever changing deadlines and prioritize multiple projects


Ability to set priorities and work in fast paced, multi-project environment


Excellent leadership skills


Financial Acumen


Experience working with global or multi-national clients


Strong negotiation skills


Excellent consultative, facilitation and presentation skills


Ability and willingness to travel as required (Up to 20%)


Education / Experience


Education


4 year College Degree preferred


Years of Experience


Minimum 7 years of experience in progressive strategic management in the service industry


Experience


Strategic Meetings Management experience required


Meetings & Events and travel knowledge highly valued


Broad based experience in global markets- specifically EMEA, APAC and LATAM


Experience in Global Program/Account Management


Proven track record in: business management, managing geographically dispersed teams, client retention, program expansion and using business intelligence to drive innovative strategies


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