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Group, Conference, and Events Director

Huizhou, China | Hilton Worldwide

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
Job Description:
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A Group, Conference, and Events (GCE) Director is fully responsible for the development of the GCE Team and the design of the marketing and sales strategies it uses to increase revenue.

What will I be doing?

As Group, Conference, and Events (GCE)Director, you are fully responsible for the development of the Group, Conference, and Events (GCE) Team and the design of the marketing and sales strategies it uses to increase revenue. The Group, Conference, and Events (GCE) Director will promotes the services and facilities of the cluster Hotels to all customers and Guests and cross sell the other products within the Hilton family of brands when appropriate. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analyse competitors' activities and pricing strategies

Maximise occupancy and average rates through well-executed inventory and yield management control

Identify the most profitable services that the hotel can deliver with quality and most profitably

Maximise all Group, Conference, and Event revenue opportunities

Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets

Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy

Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Manage and develop the GCE Sales Team to ensure career progression and effective succession planning within the hotel and company

Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

What are we looking for?

A GCE Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Excellent oral and written communication skills

Ability to communicate, verbal and in written form, effectively with Management and Ownership groups

Excellent organisation and planning skills

Ability to work well under time pressure and/or demanding travel schedules

Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners

Ability to perform critical analysis

Strong experience in hospitality forecasting, pricing and inventory control

Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets

Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges

Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

Previous experience in the same or similar role

Relevant degree, in business development or other relevant business field, from an academic institution

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