Client focus, understand client’s business needs and agenda, cultivate long term partnership with key clients

Ensure the team is building relationships with clients to understand client requirements and expectations.

Accountability for service delivery; ensure CSMs are working close with the client on assigned deliverables and help to influence internal stakeholders when required

Provide thought leadership and design effective solutions to help our clients

Promote teamwork and motivate teams

Accept and promote accountability to deliver optimal outcomes

Drive robust risk and control environment

Frequent and proactive engagement with senior stakeholders internally in Global Securities, Investment and Retail Banking Firm in country, regionally and globally

Qualifications

These points have been carefully considered as being essential for the role.Your background must accurately reflect all of these for your application to be considered. 

University degree, Masters or MBA preferred

Minimum 15-20 years of experience in financial services industry (Custody Business and/or portfolio servicing environment would be a plus but not a must)

Strong focus in client service management, communication and delivery

Proven experience in building and contributing to high performing teams through the development of self and others, emphasizing continuous learning and growth

Proactively responds and adapts to change - supports and influences strategies to enable business transformation and enhancement

Demonstrated technical, professional, and organizational expertise and a desire to continuously grow and maintain this knowledge

Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals

As this role will have regular client facing involvement and engagement with senior staff in all areas of Investor Services, the person in this role must be confident, articulate and able to represent Global Securities, Investment and Retail Banking Firm in front of clients

Leadership or people management experience; held responsibilities in staff development and/or acting as senior escalation point within the team

Project management experience

Must be fluent in English