Head of Client Service, Investor Services - VP / ED
Hong Kong, Hong Kong | J.P. Morgan
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Industry:
Financial Services
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Position Type:
Full-Time
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Functions:
Financial Services Professional
General Management
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Experience:
15-20 years
Job Description:
124 people have viewed this jobClient focus, understand client’s business needs and agenda, cultivate long term partnership with key clients
Ensure the team is building relationships with clients to understand client requirements and expectations.
Accountability for service delivery; ensure CSMs are working close with the client on assigned deliverables and help to influence internal stakeholders when required
Provide thought leadership and design effective solutions to help our clients
Promote teamwork and motivate teams
Accept and promote accountability to deliver optimal outcomes
Drive robust risk and control environment
Frequent and proactive engagement with senior stakeholders internally in J.P. Morgan in country, regionally and globally
Qualifications
These points have been carefully considered as being essential for the role.Your background must accurately reflect all of these for your application to be considered.
University degree, Masters or MBA preferred
Minimum 15-20 years of experience in financial services industry (Custody Business and/or portfolio servicing environment would be a plus but not a must)
Strong focus in client service management, communication and delivery
Proven experience in building and contributing to high performing teams through the development of self and others, emphasizing continuous learning and growth
Proactively responds and adapts to change - supports and influences strategies to enable business transformation and enhancement
Demonstrated technical, professional, and organizational expertise and a desire to continuously grow and maintain this knowledge
Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals
As this role will have regular client facing involvement and engagement with senior staff in all areas of Investor Services, the person in this role must be confident, articulate and able to represent J.P. Morgan in front of clients
Leadership or people management experience; held responsibilities in staff development and/or acting as senior escalation point within the team
Project management experience
Must be fluent in English
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