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Head of Risk

Mumbai, India | Visa

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
    Risk Management
  • Experience:
Job Description:
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Reporting to the Asia Pacific Regional Risk Officer, the Head of Risk is entrusted with a broad portfolio of responsibilities including Strategic Risk Management for the business, Credit Settlement Risk and Ecosystem Risk (Fraud & Data Security) across India & South Asia. These markets represent a diversity of regulatory environments. The India & South Asia Head of Risk will interact and represent Visa with Government, Banking and Law Enforcement agencies across each market, including RBI and Government of India, Central Banks of Bangladesh, Nepal & Sri Lanka. This sub-region includes some of Visa’s fastest growing markets

In addition to overseeing Strategic Risk Management, the Head of Risk will have sub-regional responsibility for championing security in the industry and maintaining the integrity of the payments ecosystem. This complex and fast evolving ecosystem includes issuing and acquiring banks, merchants, cardholders, and service providers such as processors, device manufacturers, and payment gateways.

A key responsibility of the Head of Risk will be the development and implementation of Security Roadmaps for all key markets across India & South Asia. Security Roadmaps are a set of market-specific initiatives & goals backed by Visa Rules, mandates and incentives. The roadmaps agreed collaboratively with clients & regulatory bodies, driving improvements in the security posture of the industry – underpinning Visa’s reputation in security. Historically roadmaps included EMV adoption, PCIDSS adoption, 3-D Secure adoption and Consumer Awareness campaigns.

The Head of Risk will develop comprehensive Country Risk Plans, security priorities and execute strategies to prevent fraud, enhance user authentication, safeguard sensitive data, identify and respond to data breaches and prevent the misuse of the payment system for unlawful purposes. The Head of Risk will also be responsible for representing Visa’s Credit Settlement Risk policy to protect Visa against financial loss in the case of a failure of an issuing or acquiring bank.


Develop and execute a comprehensive risk plans that is consistent with local market landscape, country priorities and global risk strategy

Execute both internal and external risk management programs

Lead client forums (India, Bangladesh, Nepal & Sri Lanka Risk Councils, working groups, etc.

Promote & support client adoption of Visa risk products/ solutions / initiatives

Identify new, creative "win-win" methods to reduce and mitigate payment system risk, fraud and cardholder data security risks

As a member of the India & South Asia Leadership Team(s), serve as a trusted & strategic advisor to the Group Country Manager(s) on all risk issues

Prepare reports, briefings and other written products to update executive management on risk activities, issues and opportunities

Convey risk-related trends and developments to local country manager and leadership team through regular reporting

Synthesize marketplace feedback regarding the effectiveness of Visa’s risk management strategy and programs; benchmark Visa’s performance relative to other payment networks and participants

Guide Visa’s proactive risk communications and collaboration across all of these stakeholders so as to advance the safety, security and long-term growth of the Visa payment system

Lead the responsible innovation initiative by assisting Visa and its clients mitigate risks and embrace new technology improvements

Assess emerging/innovation risks and new business models

Leverage local insights to contribute to Risk thought leadership

Guide clients through payment innovation complexity

Manage relationships with issuers, acquirers, merchants, payment processors, service providers, regulators and law enforcement to:

Resolve fraud & data breach events

Provide stakeholder training

Respond to ad hoc queries & analytics requirements

Identify opportunities to enhance the payment ecosystem and advance risk management best practice

Support constructive relationships with local market regulators and law enforcement agencies

Additional Information

The ideal candidate is an accomplished enterprise and operational risk leader with deep experience in the payments industry.While candidates with payments experience (networks, processors, financial institutions) are preferred, candidates from other multi-national, technology based, transactional businesses (e.g. large retailers) would also be considered. 

Visa may also consider candidates with a track record for leading within a sound, well respected, multi-national, regulated business. 

Regardless of the business pedigree, candidates must possess a deep intellect capable of understanding both current and emerging risks facing the business.Candidates must also demonstrate a track record for using that understanding to develop effective risk mitigation strategies and to sell those strategies to colleagues internally.The ability to influence senior level decision makers and to partner closely with the business is most critical.

Finally, a high degree of self-confidence, humility and energy will be essential to succeed in a fast paced and evolving industry.

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