Health Consultant

Los Angeles, CA, USA | Mercer

  • Industry:
    Management Consulting
  • Position Type:
    Full-Time
  • Functions:
    Consulting - Strategy
  • Experience:
    7-10 years
Job Description:
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Typically, the Employee Health & Benefits (EH&B) Consultant will manage and advise multiple client accounts for mid-to large-employers employees with their medical, dental, life and disability benefits plans and programs and may be considered the owner of the client. The level of support depends on the size of client as well as complexity and revenue of the account. At this time, this is a unique position supporting a single client.


This position will provide day-to-day account and project management support to our client on-site at their Corporate Benefits office.


Key responsibilities:


An integral member of the client’s benefits team situated primarily on-site between 4 to 5 days a week at the client’s Corporate Benefits offices in Burbank.

Connected to the Mercer Los Angeles team for collaboration, support and career development

Leads vendor management for the life, accident, disability (LAD), voluntary benefits (VB), long term care and wellbeing carriers – representing the client and in collaboration with the appropriate Mercer team

Vendor management includes managing account team reviews/feedback, end of year scorecards, annual stewardship meetings and renewals

Works with leadership to oversee executive benefit programs, including financial counseling and excess liability; maintains eligibility lists

Maintains open issue logs for Mercer projects and works with the Mercer team to resolution

Peer reviews Mercer documents with an eye to the “client’s view”

Vendor contract review on behalf of client, including ensuring vendor services are fully captured and provide input/feedback to sourcing

Works as both the client and Mercer team member on special projects (within scope of our engagement) – for example, representing client oversight on claim audit process, nondiscrimination testing, dependent eligibility audits and assisting with voluntary product implementations

Serves as a connection between the Mercer team and client on questions as they arise – seeks appropriate resources for guidance and Mercer engagement

Provides strategic guidance to the Mercer team about issues relevant to our work

Support other projects as needed by the client

To be considered for this career opportunity, we require the following qualifications and experience:


BA/BS degree or equivalent work experience

Minimum 7 years health benefits account management experience

Ability to work effectively with a broad team, multiple work streams and senior colleagues

Ability to manage the complex structure and judgment of being a Mercer consultant, while integrated fully into a client’s team

Understanding of benefit programs, vendors/carriers and key strategies

Excellent interpersonal skills; strong oral and written communication skills

Project management and benefit program administration experience

Ability to prioritize and handle multiple tasks in a demanding work environment

Ability to work independently and on a team

Required to obtain and maintain appropriate licenses as required by state regulations and Mercer policies