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HR Director

New York, NY, USA | Highgate Hotels

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
  • Functions:
    General Management
    Human Resources
  • Experience:
    5-7 years
Job Description:
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Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. 

Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces.The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions.The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin.


The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.


  • Direct and supervise Human Resources staff.

  • Prepare and maintain Human Resources budget.

  • Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.

  • Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.

  • Communicate new policies, information, and directives to all employees.

  • Instruct staff in interpretation of HR policies and procedures.

  • Ensure staffs compliance with HR policies and procedures.

  • Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.

  • Recruit, interview and recommend all exempt personnel.

  • Maintain employee benefits programs.

  • Set up, approve, and maintain all wage and salary programs, including performance evaluations.

  • Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.

  • Maintain open door policy.

  • Monitor and analyze turnover statistics.

  • Conduct training classes.

  • Update and submit required reports in a timely manner.

  • Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.

  • Ensure compliance with all HR related Loss Prevention SOP’s.

  • Establish and maintain safety incentive program.

  • Become a certified trainer in all current HR training modules.

  • Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.

  • Maintain Heroes of Hospitality (Employee of Month/Year) program.

  • Practice positive employee relations, including coaching, counseling & discipline.

  • Develop and maintain “no cost” benefit programs.

  • Monitor Service Standards by Position training program.

  • Participate in and monitor orientation programs.

  • Develop managers for future advancement.

  • Ensure managers are using coaching, counseling and discipline to address issues/concerns.

  • Ensure Associate Opinion Survey is completed by all employees.

  • Condense and expedite paperwork, develop internal communications, improve record keeping.

  • Develop and maintain suggestion box program.

  • Plan and edit employee newsletter.

  • Manage all personnel files.

  • Manage resume and application files.

  • Develop and monitor recruitment resources.


  • At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.

  • Previous supervisory responsibility required.

  • College course work in related field helpful

  • Familiarity with and knowledge of employment laws required.

  • Long hours sometimes required.

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Participate in M.O.D. coverage as required.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

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