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IT Quality Analyst, Associate Level

Pune, India | TIAA

  • Industry:
    Financial Services
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
  • Experience:
    1-3 years
Job Description:
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COMPANY OVERVIEW:


TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.


Specialist, Client Services


Evaluates and oversees operations improvement projects from initial research and assessment through transition to the management team for business performance improvement.



Key Responsibilities and Duties



  • Conducting thorough business diagnostics to identify, quantify and prioritize value creation projects.

  • Teaching, coaching and mentoring individuals and teams to build capabilities.

  • Using metrics to demonstrate the impact implemented changes have made to the organization.

  • Motivating and working with all levels of the organization to ensure that transition to management is smooth and effective.


Qualifications



  • 2 Years Required; 3 Years Preferred

  • University (Degree), Preferred


Physical Requirements



  • Physical Requirements: Sedentary Work


Preferred Education



  • University (Degree)


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