The IT Senior Product Manager is responsible for strategy, roadmap and feature definition, launch of BCG’s Laptop environment through its lifecycle. The IT Senior Product Manager leads product efforts based on market conditions / customer demands and works cross functionally with business and technology teams to deliver product objectives.

He/she will partner closely with the Product Engineering and Operations Teams, providing structure and matrix leadership to manage team priorities and streamlining work efforts.

YOU'RE GOOD AT

Governance and Operations

​​Own the administration of the Laptop platforms, providing structure and leadership to manage team priorities, streamline work efforts, manage business expectations and communicate status to leadership

Monitor dependent technology utilization and capacity planning.Work closely with business owners to define and document governance requirements, issue escalation procedures, new user access, and outage communication templates.

Work closely with Senior IT Operations Manager to ensure robust 24x7 operations support processes and ensure data accuracy, triage, SLA management, and business communications

Service Management

 Influence and drive product adoption for a growing user base

Educate and inform business partners on BCG's Laptopcapabilities, best practices and future enhancements

Own and update the overall Laptop technology roadmap through strong business partnership and deep understanding of business challenges and business opportunities

Drive analysis of business requirements, source systems, underlying data sources, business processes, security requirements, user personas, and metadata for various use cases

Work closely with engineering team to ensure alignment on commitments, estimates, architecture, resources, implementation coordination and support

Facilitate project initiation phases by defining project charter, outlining project scope and working with vendor partners to estimate effort and timelines

Actively manage vendors to provide expertise when needed and/or capacity to help meet demands when necessary

Work closely with other technical teams to ensure alignment on defects, backlog, commitments, estimates, architecture, resources, implementation coordination and support.

Continually balance the business process with technology to ensure the most effective level of business impact is being achieved.

Manage interdepartmental dependencies, including IT, HR, finance, marketing and practice areas.

 Be accountable for quality assurance activities of team.

 Be accountable for implementing effective change, to drive understanding and adoption of system enhancements.

Be accountable for creating, maintaining, and reviewing the appropriate quality metrics for all assigned services (via Quarterly Services Reviews, etc.).

YOU'RE GOOD AT (CONT'D)

YOU BRING (EXPERIENCE & QUALIFICATIONS)

B.A./ or comparable knowledge in an IT-related field

At least 8-10 relevant industry experience with a strong technical background in agile product development

 Agile certification (CSPO, PSPO) is a plus

Project management certification is a plus

 ITIL certification is a plus

Fluent English language skills, both written and verbal communication skills

 Strong work management, organization, and planning skills, based on an understanding of relevant processes and business needs

Strong relationship building skills

Proven success in effectively leading virtual teams in matrix organization

Strong communication and presentation skills

Project and Portfolio Management Methodologies & Practices

Experience in Endpoint Technology stack (Windows, SCCM, MacOS, Apple iOS, Google Android)