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Manager Customer and Market Insights

Somerville, NJ, USA | Johnson & Johnson

  • Industry:
    Consumer Products
  • Position Type:
  • Functions:
  • Experience:
    5-7 years
Job Description:
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Job Description

Johnson & Johnson Medical Device Companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopedics, neurovascular, surgery, vision care, diagnostics, diabetes care, infection prevention, cardiovascular disease, sports medicine, and aesthetics.Johnson & Johnson Medical Devices contains key surgical platforms such as Wound Closure, Orthopedics, Open and Minimally Invasive Stapling, Energy, Biosurgery, Aesthetics, ENT, and Cardiovascular surgical products. As the most comprehensive devices business in the world, Johnson & Johnson Medical Devices (MD) is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands. Johnson & Johnson MD is currently $21 billion in Worldwide sales. The business is expected to experience solid growth over the next 5 to 7 years.This role supports future of surgery innovation.

General Summary 

Position is responsible for managing primary and secondary market research, including forecasting and analytics within the Global Business Insights (GBI) Center of Excellence (COE) team, in support of the Ethicon franchise within the Johnson & Johnson Medical Devices Companies. 

Position will serve as a representative on a Platform Business Insight team supporting future of surgery innovation (digital and robotic surgery), serving as a key partner to cross functional teams.Role will work with platform teams to manage customer insights, market share, sizing and procedural analysis, and forecasting across platforms.Role will require a high degree of business acumen and understanding, and must be able to proactively recommend tools and techniques to support customer insights, secondary market sources, and marketplace understanding needs across the business.Position will have responsibility for managing, prioritizing, and executing strategic and tactical marketplace insight projects and activities, including managing both internal and external people resources.

Required Duties and Responsibilities:

Manage, create, influence and execute high-impact strategic and technical marketplace understanding and learning plans.This includes primary and secondary research and strategic and tactical forecasting

Influence multiple stakeholders to ensure a high-level of team involvement in key business discussions

Support Business Unit Team in

Insight development and marketplace assessment solutions

Flawless execution of all secondary insight activities required to drive success of the business and pipeline

Proactively providing fact-based insights and analytics to address specific business needs

Developing new product forecasts based on insights from primary and secondary market research.

Provide foundational learning that helps to ensure that new products and programs are grounded in understanding of marketplace dynamics


A minimum of a BS or BA Degree is required.An MBA or MS Degree is preferred

A minimum of 5 years of progressive experience in market research, forecasting, strategic insights, business analytics, strategic forecasting, or a related field is required

Experience in the medical device, hospital specialty, or healthcare field is preferred

Experience in New Product Development and Innovation preferred 

Proven track record of managing in a matrix environment where a high degree of collaboration and influence is needed

Proficiency in Microsoft WORD, EXCEL, and PowerPoint is required. Proficiency in other analytical tools (SPSS, SAS or Tableau) is preferred.

Up to 25% travel may be required

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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