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Manager, Customer & Market Insights

Somerville, NJ, USA | Johnson & Johnson

  • Industry:
    Consumer Products
  • Position Type:
  • Functions:
  • Experience:
    5-7 years
Job Description:
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Job Description

Johnson & Johnson Medical Device Companies is recruiting for a Manager, Customer & Market Insights, located in Somerville, NJ.

The Johnson & Johnson Medical Devices Companies have been working to make surgery better for more than a century. With substantial breadth and depth in surgical technologies, orthopedic and interventional solutions, we aspire to improve and enhance medical care for people worldwide. Together, we are working to shape the future of health through differentiated products and services.

This position will lead forecasting and analytics, including some primary and secondary market research responsibilities for the Ethicon Franchise within the Global Business Insights (GBI) Center of Excellence team.

The Manager role will work with the Business Unit teams to analyze market and share performance drivers. This role requires a high degree of business understanding and must be able to proactively recommend tools and techniques to support customer and marketplace understanding needs across the business. This role will also have responsibility for managing and executing strategic and tactical marketplace insight projects and activities.

Key Responsibilities:

Deliver Market & Share analytics and develop strategic & tactical forecasting, which are informed by primary & secondary research, competitive intelligence and marketplace understanding

Develop new product forecasts based on customer and market insights

Manage, create, influence and execute high-impact tactical and strategic marketplace understanding and learning plans

Influence multiple business partners to ensure a high-level of team involvement in key business discussions

Provide foundational learning to ensure new products and programs are grounded in marketplace insights 


A Bachelor’s degree is required; an MBA or MS Degree is preferred.

A minimum of 5 years of progressive experience in market research, forecasting, strategic insights, business analytics, strategic forecasting, or a related field is required. 

Ability to understand, translate and integrate marketplace and secondary data tools into actionable insights to drive decision-making is required

Successful record of managing in a matrix environment where teamwork and influence is required

Expert knowledge of and experience with Microsoft EXCEL is required

Proficiency in Microsoft WORD and PowerPoint is required

Knowledge of primary market research and competitive intelligence data is preferred

Working experience with secondary market research tools (e.g. IMS, HPIS, Provider databases) and techniques is preferred

Experience in the medical device, hospital specialty, or healthcare field is preferred

Experience with advanced analytical tools (SPSS, SAS or Tableau) is preferred

Up to 25% travel may be required, including international

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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