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Manager, Digital Sales Operations

New York, NY, USA | Disney

  • Industry:
    Media / Entertainment
  • Position Type:
  • Functions:
    Sales
  • Experience:
    5-7 years
Job Description:
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The Manager, Digital Sales Operations will lead the Account Management team to traffic, QA, optimize and report on all digital advertising campaigns. This person will help troubleshooting campaign set up and delivery issues, and will oversee the implementation and integration of new emerging tools and/or technologies that will enable the team to work effectively and efficiently as an organization. Individual will work with Local and National Sales and Product Management leadership teams to understand business needs and new technologies as related to current and future ad opportunities.


As new ad products, distribution channels, or changes to the website and apps are introduced, they will advise on operational impact and deploy new process to support.


In addition, Manager will assist the account managers with day-to-day ad operations. This will involve working with all local, national, and marketing and promotions teams across the DASL brand. They will onboard all new account manager and facilitate proper training on all tools and processes.


The Manager will also work to uphold strong working relationships with senior managers across DTCI to promote cross brand sales and process synergy.


Responsibilities:


Support day-to-day operations, which may include, but are not limited to: troubleshooting 3rd party delivery, billing, optimizing under-delivering campaigns, or investigating live site issues.

Provide leadership to digital ad operations team members. Onboard and manage between 5- 10 person team.

Lead operational training initiatives on reporting, tracking, optimizing, and maintaining campaigns.

Serve as main liaison between Sales Performance team and Sales, Ad Tech, and 3rd party vendors.

Establish scalable processes, best practices, and SLAs as new products or vendors are onboarded. Enforce SLAs as related to plan creation, campaign launch, reporting, and billing; ensuring that all deliverables are on-time without sacrificing quality.

Work with management, ad tech, legal, and analytics teams to develop reporting best practices from a technical and business perspective.

Identify gaps in tools, information flow, communication and process and work with other managers for resolution.

Build reporting tools and process to support requests from Sales Teams

Recognize recurrent or potential issues and problems, and know when to escalate and propose solutions, where possible.

Build and maintain documentation related to all vendor and product offerings

Attend industry events and bring back relevant information and best practices to the team.


Basic Qualifications:


Minimum of 5 years of digital ad operations and/or project management experience.

Demonstrated record of success working with and leading teams locally and remotely

Strong understanding of network design, OMS and ad server functionality, and executing display/ video campaigns.

Expert knowledge of GAM, Operative One, and Excel.

Proven success at multitasking and working in a fast-paced environment.

Proven ability to implement process and workflow across a scaling organization.

Customer service focus and ability to drive change.

Experience with ad trafficking in a web-based digital ad system

Effective project management skills with proven ability to work with various groups

Ability to cultivate sales and client relationships

Well-organized and detail-oriented

Excellent writing and verbal communication skills with the ability to work with both technical and business strategy teams. At ease and credible with senior sales and agency executives.

Demonstrated ability to work under tight deadlines, communicating timelines and urgency effectively with stakeholders.

Experience with 3rd party reporting dashboards

Proficient in Microsoft Office

Self-motivated


Preferred Qualifications:


Experience using Sales Force, AdJuster

Understanding of Nielsen DAR and comScore VCE

Familiarity with database applications

Experience training and/or managing team members

Working knowledge of web site development and associated technologies (e.g. HTML, JavaScript)

Required Education

Bachelor’s degree


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