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Manager, Learning, GIA COO

Bangalore, India | Standard Chartered

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    Accounting / Control
    Human Resources
    Risk Management
  • Experience:
Job Description:
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The role of Manager, Learning, COO, works with the Senior Manager, Learning, COO and the wider Governance and Delivery team to support the implementation of the refreshed functional strategy, specifically in the development and implementation of the GIA Learning strategy and the operations of the GIA Learning Centre of Excellence.

GIA has committed to build: 

An agile workforce of subject matter experts (products and functions), supported by specialist auditors (champions) in right locations.

A Culture of growth with development opportunities to attract, develop and retain the right individuals to deliver our Plan.

An inclusive culture with diversity of thought and experience

The Manager, Learning, COO is pivotal to the delivery of this. 


The role is focussed on driving increased functional performance by curating, leveraging and designing resources to improve learning and development outcomes for GIA. Delivery in an impactful, cost efficient way will be a key driver of success.

Responsible for supporting the delivery of the learning framework in line with the functional strategy, GIA’s people agenda and overall target operating model. 

Supporting the COO and Head of Governance and Delivery, working with the HR BP to refresh and implement the agreed people agenda and learning framework which underpins all training initiatives within GIA.

Support delivery and reporting of relevant strategic functional targets.


Given the strategic focus on the ‘Auditor of the Future’, GIA has recently made the exciting decision to significantly increase the amount of time audit staff are allocated to training and personal development each year.

It will be vital for the role holder to work closely with other stakeholders both internal and external to GIA, to support the delivery of:

Assessment of trends in learning

Training needs analyses, ensuring that the learning framework builds on gaps identified from mapping the skills register to the audit plan. 

Impact analysis of training initiatives.

Analysis of MI


A proactive relationship with the HR Learning function and other stakeholders is vital.


Notwithstanding the positive outcome, from the recent External Quality Assurance Review of GIA, there are a number of actions to improve our operations - in the short to medium term, the role holder will be embedded in the learning-related remediation activities. 

A key feature of the future approach to Learning in GIA will be a stronger relationship and inputs from the Quality Assurance function – the role holder will own this relationship to ensure that identified weaknesses are built into learning initiatives, and that the impact of these is subsequently tracked and reported on. 

People and Talent 

Improving the learner experience across all delivery channels and identifying opportunities for greater impact will be a key part of this role. 

Risk Management

Support the Senior Manager, Learning and the Head of Governance and Delivery in maintaining a rigorous risk management framework for the function as it relates to Learning and People.


The role holder will focus on the assessment of the needs of the function, the design of learning solutions and reporting on their impact.All learning should support the GIA functional strategy and Bank’s strategic priorities in delivering customer values, driving productivity, optimising cost efficiencies, facilitating #simplefasterbetter, and living the valued behaviours..

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

COO; GIA MT; GIA staff; HR BP; HR Learning

Other Responsibilities

As part of the wider COO team, the role holder will be expected to support the delivery of the function’s priorities with ad hoc project work as required.

Our Ideal Candidate

Audit or Risk professional, ideally with a recognised qualification and membership of the Institute of Internal Auditors; alternatively, a Learning professional with previous exposure to control or assurance functions

Strong interpersonal and communication skills

Confident to deliver training and coach SME trainers from within the function

Outstanding ability to convey complex topics succinctly to a variety of audiences

Driven and self-motivated

Able to deliver quality work with minimal supervision

Collaborative and committed to learning


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