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Managing Director - Head of Credit Product Delivery & Strategy

Dallas, TX, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
    Product Development
    Risk Management
  • Experience:
    10-12 years
Job Description:
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Develop and maintain a clear view of the CB’s lending strategy, offerings, and portfolio – including products, profitability, clients served, and front-to-back aspects of delivery and administration - with a goal of centralizing a plan and approach for full transparency

Evaluate, maintain, and communicate about external trends and the competitive landscape in the lending space; this would include insights on competition, business models, technology disruption, and regulation

Understand and assess the quality of current end-to-end processes, key performance indicators, and reporting in an effort to ensure sales incentives are aligned and profitability is optimized

Develop a unified product strategy for the lending product suite and synthesize a view of current capabilities, market opportunities, client needs, and other relevant factors

Identify gaps to the current offering and operating model, recommend improvements to satisfy client needs and enhance experience, maximize internal efficiencies, and enable robust risk management

Establish and manage program to oversee, monitor, and manage stakeholders for agreed upon improvement opportunities; partner with cross-functional teams to develop and prioritize lending product initiatives and investment roadmap

Continuously refine and simplify the product set, including functionality, pricing, and delivery model

Extend the existing functional focus on the T&DS team to include credit products, such as “ready to launch,” investment governance, revenue management, and product collateral


BA/BS; MBA preferred

Minimum 10 years of relevant experience in financial services

Experience in Product Management, Strategy, Technology or Management Consulting with a focus in Treasury, FinTech, or Credit

Demonstrated leadership experience with multiple cross-functional teams including Product, Operations/Service, Sales, and Marketing

Ability to build effective working relationships and influence all levels across an organization while leading a wide portfolio of projects

Thrives in a dynamic and fast-paced environment, managing multiple, concurrent initiatives with different delivery dates

Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change, and implement projects/processes

Strong project management skills; well-organized, structured approach; ability to achieve tight timelines on complex deliverables

Combination of strong analytical skills and creative problem solving - able to turn analysis into actionable insights and plans

Strategic thinking coupled with practical execution

Demonstrated strong verbal, written, and interpersonal skills and experience communicating with all levels of the organization (including senior management)

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