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Network Support Engineer

Bengaluru, India | Visa

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    5-7 years
Job Description:
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Job Description and Responsibilities


The Infrastructure Reliability Engineering - Network Services team provides 2nd level support to manage the day to day operations for Visa Inc’s network. As a Network Support Engineer, your primary responsibility will be to support, manage, and implement improvements to Visa’s global network based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24x7 follow-the-sun coverage. You will work closely with the Network Engineering and Network Tools teams in supporting, managing and implementing improvements to Visa’s global network and also with applications and systems teams to manage and troubleshoot network connectivity. This position is within Infrastructure Reliability Engineering - Network Services team, that architects, engineers and operates Visa’s global backbone, datacenter, and access networks. The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.


This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is at a senior professional level and requires strong/advanced execution and analytical abilities. This role works independently and receives minimal guidance.


Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams

Respond to and resolve IP network issues within the timeframe of severity level agreements

Deploy client solutions and network design implementations

Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment

Take initiative to proactively discover potential network impacts

Participate in or lead problem resolution and root-cause analysis

Participate in tasks related to change, incident and problem management

Document, create and maintain operational run-books based from best practice and from knowledge/experience gained from day-to-day operations for continuous operational improvement.

Conduct internal technical briefing/training for level1 and level2 network operations team

Deploy and document changes in accordance with problem and change management process

Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines

Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption

Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity

Perform weekends shift duties on rotational basis.


Bachelor's degree in engineering, computer science or a related field is required. Post graduate degree a plus

Minimum of 5 years' experience in network support/administration

Professionally qualified or equivalent with related professional experience or equivalent combination of education and experience. CCNP is mandatory

Have good technical problem determination ability, analytical skills, exceptional system implementation, installation, and disaster recovery planning and ongoing administration experience.

Good working knowledge on routing protocols such as TCP/IP, MPLS, BGP, EIGRP & OSPF.

Good working knowledge with network packet analysis using wireshark or similar tools.

Working experience on Security and WAN/LAN technologies

Good working knowledge in F5 LTM/GTM, Cisco Catalyst/Nexus switches, Arista switches, Cisco/Juniper routers, Cumulus.

Experience or background with automation using Ansible and/or Python would be desired.

Experience in using network tools like Solarwinds (creating/maintaining dashboards), Netbrain (creating/maintaining runbooks) and Netscout would be desired.

Experience or background with AWS and Kubernetes with networking focus.

Experience or background with SDN technologies such as Versa SD-WAN.

Working experience with DNS tools, Neustar and/or Terraform

Working experience with CDN providers such as Cloudflare or Akamai

Experience in an application hosting or data center environment

Experience maintaining highly available and highly secure networks

Good process orientation and ability to clarify objectives, evaluate options, consider implications, assess risks, and make key decisions

Good interpersonal and facilitation skills along with effective communication (both written and verbal) skills

Sound planning, organizational and problem solving skills

ITIL certification preferred with good understanding of change, incident and problem management process

Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects

Willing to work as a team and share responsibilities where needed

Ability to convey network concepts and issues to both technical and non-technical audiences

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