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Operations Director

Boston, MA, USA | YMCA

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    5-7 years
Job Description:
83 people have viewed this job

Under the direct supervision of the Executive Director, the Director of Branch Operations overseas assigned areas of the operation including Membership, Aquatics, Healthy Living, Teens and Sports and participates in volunteer and staff development, financial development, and collaboration with community stakeholders. Excellent opportunity for a thoughtful leader who thrives in a multicultural inclusive work environment.

OUR CULTURE:Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.We are welcoming:we are open to all. We are a place where you can belong and become.We are genuine:we value you and embrace your individuality.We are hopeful:we believe in you and your potential to become a catalyst in the world.We are nurturing:we support you in your journey to develop your full potential.We are determined:above all else, we are on a relentless quest to make our community stronger beginning with you.


The YMCA of Greater Boston will join with others to: Put people First, Listen and Serve, Inspire Hope. For a better us. TM



Bachelor's degree in human services, recreation, business or a related field,

or equivalent, preferred.

YMCA Multi-Team Leader certification preferred.

Five or more years of management experience, preferably in a YMCA or other nonprofit agency.

Proven ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, membership acquisition and engagement, Health & Wellness and program innovation

and program development.

Prefer knowledge of, and previous experience with, diverse populations.

Ability to establish and maintain collaborations with community organizations.

CPR and First Aid certifications required within 30 days of hire.


Experience leading, influencing and developing a cohesive staff team, program innovation and expansion and member acquisition, engagement and growth.

Proven background in building relationships, successful staff development, solution-focused problem-solving skills, program management and experience to working with diverse populations.

Candidate must possess the ability to multitask in an extremely fast-paced, every changing aspirational environment.

Leading Operations:

Fiscal Management:Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model

Functional Expertise:Executes superior technical skills for the role

Innovation:Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community

Program/Project Management:Ensures program or project goals are met and intended impact occurs

Critical Thinking & Decision Making:Makes informed decisions based on logic, data, and sound judgment

Developing & Inspiring People

Developing Self & Others:Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations

Building Relationships

Communication & Influence:Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause

Inclusion:Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence

Advancing Our Mission & Cause

Change Leadership:Facilitates, co-creates, and implements equitable change for the good of the organization and/or community

Engaging Community:Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit

Philanthropy:Secures resources and support to advance the Y’s work


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

The noise level in the work environment is usually moderate.

Essential Functions


Recruits, hires, trains, develops and directs diverse staff and volunteers. Holds others accountable for equitable staff hiring, promotion, and development. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Guides others on how to strengthen knowledge, skills, and competencies that improve organizational performance.

Manages the budgeting process so that resources are devoted to top priorities and strategic objectives. Ensures operating budgets meet or exceed targets. Recommends adjustments to the budget to assure a balanced operation and submits reports on current operations.

Develops and directs high-quality member engagement strategies and programs that support branch and association goals and strategies. Establishes plans for the expansion of programs and services, in harmony with overall YMCA objectives and the leadership team.

Fosters a climate of innovation to develop member-focused programs that support Y mission, goals and strategies.

Builds bridges within the community so that all segments of society have access to the Y.

Effectively communicates community benefit and the Y’s impact for all stakeholders (e.g., staff, volunteers, members, and community leaders) develops positive working and collaborative relationships with other organizations, businesses, and governmental entities.

Ensures risk management policies, procedures and practices are in place and executed.

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