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Plads Nat'l Account Executive II

Farmington, CT, USA | Aflac

  • Industry:
    Insurance - Health & Life
  • Position Type:
  • Functions:
  • Experience:
    5-7 years
    7-10 years
Job Description:
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Responsible for developing, implementing, and maintaining overall accountability and oversight of the most complex clients within the assigned book of business. Responsible for the development, direction, implementation, and overall maintenance of assigned clients. Responsible for building and focusing on a business plan for client retention and service excellence. Responsible for building, enhancing, and directing the relationship with clients in assigned block to ensure overall service needs exceed expectations. Serves as a subject matter expert to clients regarding Disability, Life, FML, State Leaves, and Company Leaves (Paid and Unpaid).

Principal Duties & Responsibilities

  • Acts as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction & retention

  • Builds and directs a complex relationship platform by identifying executive contacts within targeted consulting and brokerage firms

  • Builds, enhances, and maintains effective relationships with complex client organizations to ensure a high level of client satisfaction, retention & increase sales revenues & profitability

  • Collaborates with internal stakeholders on RFPs and go to market strategy

  • Develops a multifaceted understanding of existing/targeted client organizations

  • Develops and maintains collaborative relationships with internal stakeholders to achieve overall organizational objectives

  • Develops, maintains, and executes complex client relationship plans to ensure clients overall service needs are met

  • Identifies and resolves complex client issues/concerns in a timely manner

  • Identifies clients with retention risk and develops and executes complex plans to retain clients

  • Meets or exceeds all department targets for his/her assigned clients

  • Participates in financial services &/or insurance industry trade organization meetings to build and strengthen market presence

  • Provides feedback and intelligence to internal partners clients

  • Serves as a subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & operational structure

  • Drives retention goals across assigned clients

  • Internally manages and partners with each operational area to ensure overall organization growth and success

  • Must be self-motivated and willing to have difficult conversations within and outside the organization to help guide and grow our business

  • Travel Amount: up to 25%

  • Performs other duties as required

Education & Experience Required

  • Bachelor’s Degree

  • 5 - 7+ years’ experience in relationship management that directly aligns with the specific responsibilities for this position

  • Or an equivalent combination of education and experience

Job Knowledge & Skills

  • Upon Hire Certifications/Licensures: Licenses dependent upon product being supported with specified time frame


  • Acting with Integrity

  • Communicating Effectively

  • Pursuing Self-Development

  • Serving Customers

  • Supporting Change

  • Supporting Organizational Goals

  • Working with Diverse Populations

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