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Principal Product Manager, Digital Platform Products

Foster City, CA, USA | Visa

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Project Management
  • Experience:
    5-7 years
    7-10 years
Job Description:
54 people have viewed this job

Visa Digital Platform Products team is on the forefront of Visa’s innovation responsible for building digital platforms such as Visa Token Services and Visa Click to Pay (a.k.a., Secure Remote Commerce/SRC). This team is also responsible for setting standards in the payment industry level (EMVCo and W3C) for digital commerce. Platform product team is responsible for defining product requirements for Visa Click to Pay and Token products, collaborate with cross functional teams including, but not limited to, Product, Technology, Commercialization, UX Design/Research, Legal, Marketing, Branding, and different Visa Regional teams to build great products at scale and drive adoption.

This position will be responsible for shaping and developing the product strategy, requirements and delivery of digital and physical payment experiences leveraging Visa Token Service. In addition, the role will require product management and delivery of these payment solutions in all regions

Job Description

Want to build the future payment experience for Visa cardholders around the world?

Imagine being part of an agile team where your ideas transform the payment experience for millions of Visa cardholders globally. Visa Digital Platform team is looking for Product Managers to join our diverse team, to build new product capabilities and enhancing existing ones. Our platform capabilities will be used by merchants, PSP’s and Wallets to enable payment experience in their online and physical checkouts.

Essential Functions

  • Drive the strategic roadmap, defining product and market requirements by understanding the needs of merchant and third part wallet ecosystem

  • Establish detailed business requirements and specifications for existing and new services and products

  • Collaborate deeply with-in product and other cross-functional teams such as development, architecture, testing, integration, design etc.

  • Analyze data to provide actionable insights and iterate product capabilities

  • Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value

  • Track payment industry trends, standards and competitive offerings in the e-commerce and mobile payments arena. Identify opportunities for new value-added and differentiated features.

  • Coordinate with the regional product teams and internal teams to ensure country/market and regulatory requirements are met, delivered and tested for a successful launch 

  • Participate in client facing discussions, provide feedback, learn, evaluate and apply in defining product

  • Focus on user feedback, metrics and stakeholder feedback.

  • Maintain in-depth knowledge of services (APIs) offered by Digital Solutions Product team.

  • Managing, grooming, planning and execution of a steady product backlog in a very fast paced agile environment.

  • Perform triage on critical issues, escalating as necessary and communicating consistently and clearly with all concerned parties

  • Participate in user experience iterations and help conduct user research to test product enhancements


Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

• E-commerce and payment industry knowledge

• Experience in driving product strategy and go to market

• Product experience that enable excellent user experiences, especially with services for e-commerce or payment systems or financial systems.

• Experience demonstrating strong leadership, self-motivation, accountability, and team player.

• Strong collaboration and communication skills with the ability to effectively work cross-organizationally

• Demonstrate strong customer centric mindset

• Successful demonstration of product delivery in either or both Agile (e.g., scrum) and waterfall software development methodologies

• Ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders

• Creativity and resourcefulness to overcome unexpected roadblocks

• Proven track record of taking ownership and driving meaningful results

• Ability to deliver initiatives from conception through completion

• Superior analytical and problem-solving skills to synthesize and communicate complex information effectively

• Technical background with defining / building / managing RESTful services

• Leads by influence, does not rule by hierarchy or authority

Flex Work Arrangement: This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 40% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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