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Product Delivery Solutions Manager - Healthcare, VP

Chicago, IL, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Product Development
  • Experience:
    5-7 years
Job Description:
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Supporting senior product managers in the ongoing development and realization of the end-to-end healthcare strategy for wholesale banking

Supporting sales with client needs identification, solution recommendations and pricing, responding to complex RFPs, and delivering product demos

Partnering with technology and operations to deliver new features and enhancements for healthcare clients

Ensuring Treasury Services products are compliant with HIPAA regulatory requirements

Position Description

Work directly with Treasury Sales and Clients to understand their needs and assist with technical integration solution design

Provide revenue cycle management insight to identify areas of opportunity and assist in defining wholesale banking strategies to improve delivery of services

Support senior product managers to draft business requirements, manage and prioritize projects across groups, and assist in developing strategic direction

Partner with cross functional teams including sales, service, implementations, technology, and operations to successfully execute market launch of new services

Partner with privacy compliance and control functions to ensure alignment with stated policies and procedures across Receivables products that process PHI

Update Treasury Services SOPs to handle and disclose PHI as needed

Act as the business point of contact for HIPAA related requests


At least 5 years of related experience; ideal examples include healthcare product manager/developer and healthcare treasury/cash management sales, with a focus on end-to-end processing of receivables product sets

Working knowledge of facility/physician billing, patient management systems, and healthcare clearing houses

Strong working relationships with clients, colleagues and cross-functional partners

Strong project management skills including a well-organized, structured approach, and the ability to achieve tight timelines on complex deliverables

Strong analytical and problem solving skills, attentive to details, and the ability to work with minimal supervision

Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change, and implement projects/processes

Must possess the ability to translate product vision into phased design requirements and execute market launch

BA/BS in Healthcare Administration, Management, Economics, or a related discipline required; MHA or MBA preferred

Experience with the Following Skills Preferred

Knowledge of one or more of the following patient accounting systems:Epic, GE/IDX, Sage, McKesson, Allscripts, OnBase, Meditech

Knowledge of healthcare technology companies, financial technology companies, and competitive landscape in this space  

Knowledge of requirements definition and documentation

Ability to write copy for marketing materials

Microsoft Office: Excel, Word, and PowerPoint (must be very strong in Excel)

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