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Product Manager, Medical Network

Alpharetta, GA, USA | Change Healthcare

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
  • Experience:
    7-10 years
Job Description:
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The Medical Network Product Manager is responsible for working with internal and external customers to drive the scope, prioritization, and delivery of our product roadmap.This includes defining, building, launching and actively managing a portfolio of products and solutions that align with organizational strategies, enhance our brand and competitive position in the marketplace, and delight our customers.

The ideal candidate will have a history of success working cross-functionally across teams, delivering results on complex projects and making prioritization decisions to meet our customers’ needs. This candidate will combine strategic thinking, exceptional communication skills and the ability to manage complex initiatives with the team. Working closely with our customers, business partners, engineering, implementation and customer success teams, the product manager will deliver innovation through new product features, as well as prioritize initiatives that optimize revenue and drive growth across our batch claiming and remittance systems, running on one of the largest medical networks in the industry.

What will be my duties and responsibilities in this job?

Comprehensive Data Collection, Research & Analysis: Makes authoritative technical and/or professional recommendations that have a significant short-term and long-term impact on the business. Integrates usability studies, research, market analysis, solution validation, and design thinking into product, solution, and service requirements to enhance user satisfaction. Defines requirements based on intimate knowledge of the customer and technology, and with a keen eye on the competitive landscape, continuously scanning, learning and implementing insights into product design

Collaborative Stakeholder Engagement & Management: Works closely with senior leadership and stakeholders to ensure that business requirements are understood.Helps prioritize engineering work while balancing the requirements of customers and stakeholders. Provides cross functional product leadership across key stakeholders including engineering, sales, account management, operations, user experience design, marketing, business development

Product Roadmap: Defines and analyzes metrics that inform the success of products, including the feature sets, business requirements, and measures of success of an overall roadmap, aligned with business strategy and customer needs

Project Management: Leads, manages, and delivers required outcomes for a portfolio of major projects in order to support the overall strategy

Represent the needs of the customer by defining and prioritizing product requirements.

Present solutions to and provide subject matter expertise for customers, supporting both sales and ongoing account management and customer success.  

Client & Customer Management – Internal and External: Manages key client and customer relationships to ensure their ongoing satisfaction and loyalty toward the organization which requires simultaneously managing relationships with multiple key internal customers, including: engineering, sales, account management, operations, user experience design, marketing, business development

Serve as a subject matter expert for claims and remittance EDI transactions and clearinghouse functionality for Medical Network

What are the requirements needed for this position?  

5+ years broad and deep product management experience

7+ years’ experience managing complex projects across teams

Bachelor’s Degree required

What other skills/experience would be helpful to have?

Experience supervising and directing people and other resources to achieve specific end results within limited timeframes

Experience working in a matrixed environment preferred

Healthcare IT experience preferred

Knowledge of healthcare revenue cycle is strongly preferred

Strong technical background is strongly preferred

Experience with customer support or account management is preferred

Familiarity with agile development concepts

Must demonstrate a strong ability to drive execution of complex and enterprise level technology solutions

What are the working conditions and physical requirements of this job?

General Office Demands

How much should I expect to travel?

Travel 20%

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement

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