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Product Manager - Navigator - VP

Chicago, IL, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Product Development
  • Experience:
    5-7 years
Job Description:
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Work closely with client service and implementations colleagues and key stakeholders to understand needs and pain points as well as trends in the competitive marketplace

Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms’ users 

Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal (e.g., product initiation, document exchange, payment status transparency)

Identify critical dependencies, and other issues and present recommendations for resolution

Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes

Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs

Manage one product owner and provide regular coaching and annual performance reviews 


Minimum of 6 years of experience, including experience in product management or user experience at a financial services, technology, or fintech firm

Self-starter able thrive in a fast-paced, collaborative and cross-functional environment that is results-driven

Creative problem solver, capable of developing innovative and differentiated solutions

Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks

Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions

Fortitude to persevere when confronted with difficult challenges  

Strong time-management and organizational skills with ability to objectively prioritize

Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience  

Passion for driving toward an excellent client experience; UI/UX/design experience a significant plus  

Established track record of delivery of results in a complex environment

Good understanding of lean/agile product development lifecycle

Knowledge of treasury services, wholesale payments, corporate/commercial banking and client service/implementations functions and platforms a significant plus 

Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified

Bachelor’s degree required; graduate degree in a business or technical field preferred 

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