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Product Manager, Services FlexWork Automated Remediation

Spring, TX, USA | HP Enterprise

  • Industry:
    Information Technologies
  • Position Type:
    Full-Time
  • Functions:
    Marketing
  • Experience:
    10-12 years
Job Description:
69 people have viewed this job

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation comes from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.


The Personal Systems (PS) Services team operates in a highly dynamic landscape with a portfolio that encompasses lifecycle, manageability, and security services. Our organization builds a best-in-class, multi-OS services portfolio powered by software, analytics, artificial intelligence (AI), machine learning (ML) and HP Service Experts. For more information on HP Services, please visit: www.hp.com/go/services.


The team is seeking an experienced Product Manager with a passion for technology, services, and products. They will collaborate with across the organization to define feature requirements to identify and automate device updates and fixes to improve end user experiences. As part of this, they will drive complex initiatives with other business groups, software engineering, design, sales, and WW marketing.


The Product Manager will apply advanced subject matter knowledge to solve complex business issues and be regarded as a subject matter expert.


Responsibilities:



  • Understand market needs and define requirements for automated remediation capabilities on HP’s remote monitoring and management platform. Goal is to help remote and hybrid workers achieve the best technology experience.

  • Create and launch new Digital Services offers; including HP and partner solutions, insights, telemetry, service automation, and cloud infrastructure features.

  • Responsible for researching, identifying, and prioritizing features for Digital Services solutions for FlexWork environments.

  • Work closely with cross-HP teams, including Commercial PC Product Management, Engineering, and Design.

  • Create clear value proposition for new Digital Services solutions with Product Marketing and Sale Enablement to effectively message and position offerings.

  • Assess market competition, position HP offers, and determine areas to drive differentiation against competitors.

  • Build strong relationships with Engineering, Regional Markets, and Product Marketing teams to prioritize activities needed to drive end business results.

  • Recommend service pricing and packaging choices by working with Offer Management, Operations, Product Marketing, and Regional Market leaders.

  • Represent Product Planning and Management as a subject matter expert to customers, extended teams, and upper management.

  • Provide leadership and work within cross-division functional teams or projects that affect the organization’s long-term goals and objectives.

  • Contribute to team through effective collaboration and mentoring as required.

  • Regularly recommend product/service/solution strategic direction to senior management.

  • Lead projects that involve cross-functional coordination to provide integrated products/services/solutions.

  • Seen by sales team as an expert and regularly is called on to defend the benefits in front of customers or partners.


Knowledge and Skills:



  • Strong services, software, or hardware product planning, marketing, and go-to-market experience.

  • Driven, proactive “do-er” with a high sense of urgency.

  • Demonstrated change agent, creative thinker and problem solver.

  • Skilled in building trusted relationships with team members and project stakeholders.

  • A strong communicator with the ability to pull out and summarize information and tailor communication style and content for a variety of audiences. Comfortable and confident presenting to executives.

  • Ability to effectively address and resolve conflict within and across teams.

  • Strong organizational skills and good judgment; must be a team player, positive, flexible, and creative.

  • Experience leading cross-functional teams and initiatives with organizational agility.


Education and Experience Required:



  • College degree in Marketing/Business/Technical.

  • Master’s degree preferred.

  • 10+ years’ experience in product marketing or management at a software, software as a service (SaaS), IT services, technology, or cloud company.

  • ITIL v4 certification preferred.

  • Excellent written/oral communications and analytical skills.

  • Excellent interpersonal skills; ability to build, manage and influence virtual teams.

  • Ability to interface effectively with all levels of management and functional disciplines.

  • Excellent influencing, consensus-building and conflict-resolution skills.


Where legally permitted, an offer of employment is conditional upon you providing proof that you are fully vaccinated against COVID-19 (as defined by the CDC) as of your first day of employment. HP is an equal opportunity employer


About HP


You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.


HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.


Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!


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